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- Tasks: Support customers with driving licence queries and manage fleet operations in a dynamic environment.
- Company: Join a leading fleet management company with over 35 years of expertise.
- Benefits: Enjoy 24 days holiday, casual dress, and private medical insurance.
- Why this job: Be part of a fast-paced team making a real difference in fleet management.
- Qualifications: Strong IT skills, confident communication, and a knack for problem-solving.
- Other info: Great opportunities for growth and learning in a supportive atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
About FCLG: We have been experts in our craft for over 35 years, endorsed by our longstanding relationships with many high profile, blue-chip companies. Our focus is on providing exceptional service levels via our UK based, highly skilled workforce. Our success is founded on sound principles and a common sense, hands-on approach. We specialise in providing fleet management including vehicle ordering solutions, accident management from first notification of loss (FNOL) to solution, risk management including driving licence validations, outsourced resourcing and a multi-functional digital hub, FleetHalo, designed to support all your fleet needs.
An insight to Business Support: This is a fast paced, varied role where you will be responsible for day-to-day tasks across all areas within the department whilst supporting customers with policy based queries by phone, email and live chat.
Key Responsibilities:- Assisting company car users validate their driving licences online.
- Supporting event and fleet operators with the management of their driving licence validations.
- Email inbox monitoring.
- Dealing with incoming calls from drivers and other service users.
- Offering general advice about driving licence rules etc to stakeholders.
- Website access assistance.
- Formatting online accounts for new system users.
- Assist with setting up driving events in an online portal.
- Weekly Licence status reports to clients for their Portals.
- Daily Report formatting and issuing.
- Monitoring and responding to live chat questions.
- Dealing with incoming calls surrounding the company car scheme.
- Updating user accounts with up-to-date information.
- Processing vehicle loan agreements and tracking daily reports.
- Ordering company vehicles and amending existing orders.
- Turning on/off vehicle entitlements.
- Processing payments and taking payments over the phone.
- Operation of Client software for vehicle management.
- Import of Third-Party Insurance data.
- Physical V5 Management.
- Vehicle Loan Agreement support.
- Fleet loading to the MID for all clients.
- Support of client used vehicle discount scheme.
- Management of vehicle fines and PCNs.
- Support other internal departments using MIAFTR.
- Completing HPI checks and performing resale audits.
- Administration of client new starters and leavers across various platforms.
- Continuous process review and improvement.
- Providing support for driving dispensations.
- Administration of vehicle insurance rule listings.
- Audit of vehicle handovers across multiple locations.
- Provide departmental statistics for use by internal management.
- Fleet Administration for Zero and low emission zones and other toll roads.
- Be competent with IT.
- Be confident on the phone and with email communication.
- Be trustworthy and reliable.
- Be organised and methodical.
- Be able to use initiative and solve problems.
- Be accurate when completing repetitive tasks.
- Be happy to ask lots of questions whilst learning.
- Be able to multitask and work between multiple systems.
Working hours: 8.30am to 4.30pm Monday to Friday
Location: Avonbury Business Park, Bicester, OX26 2UA
Holiday entitlement: 24 days (increasing by one day after two years service to a maximum of 29 days) plus bank holidays
Additional benefits include: Casual dress, Company events, Company pension scheme, Private medical insurance, Travel Insurance.
Business Support Administrator in Bicester employer: Fleet Claims Administration Limited T/a FCLG
Contact Detail:
Fleet Claims Administration Limited T/a FCLG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator in Bicester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you feel more confident and ready to tackle those tricky questions.
✨Tip Number 3
Show off your skills! Bring examples of your work or prepare to discuss specific situations where you've excelled. This will help you stand out and show that you're the right fit for the role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business Support Administrator in Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Business Support Administrator role. Highlight your IT competence, communication skills, and any relevant experience in administration or customer support.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at FCLG. Mention your organisational skills and how you can contribute to our fast-paced environment.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've used your initiative to solve problems in previous roles. We love candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Fleet Claims Administration Limited T/a FCLG
✨Know the Company Inside Out
Before your interview, take some time to research FCLG and their services. Understand their fleet management solutions and how they support clients. This will not only show your interest but also help you tailor your answers to align with their values and needs.
✨Showcase Your Communication Skills
As a Business Support Administrator, you'll be dealing with various stakeholders. Practice clear and concise communication, both verbally and in writing. Prepare examples of how you've effectively handled customer queries or resolved issues in the past.
✨Demonstrate Your Organisational Skills
This role requires multitasking and managing various tasks simultaneously. Be ready to discuss how you prioritise your workload and stay organised. You might even want to share specific tools or methods you use to keep track of your tasks.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
