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- Tasks: Support customers through phone, email, and live chat while managing daily administrative tasks.
- Company: Join a leading fleet management company with over 35 years of expertise.
- Benefits: Enjoy hybrid working, casual dress, and a generous holiday entitlement.
- Why this job: Be part of a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: IT competency, strong communication skills, and a proactive attitude.
- Other info: Great career growth opportunities and a supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
An insight to our Team. This is a fast paced, varied role where you will be responsible for day-to-day tasks across all areas within the department whilst supporting customers with queries by phone, email and live chat.
Essential & desirable skills:
- Competent with IT.
- Confident on the phone and with email communication.
- Trustworthy and reliable.
- Organised and methodical.
- Able to use initiative and solve problems.
- Accurate when completing repetitive tasks.
- Happy to ask lots of questions whilst learning.
- Able to multitask and work between multiple systems.
Key Responsibilities:
- Email inbox monitoring.
- Dealing with incoming calls from drivers and other service users.
- Website access assistance.
- Daily Report formatting and issuing.
- Monitoring and responding to live chat questions.
- Processing payments and taking payments over the phone.
- Operation of Client software for vehicle management.
- Continuous process review and improvement.
- Provide departmental statistics for use by internal management.
- Ensure all correspondence is responded to in a timely manner.
- General administrative duties relating to specific client requirements.
- Escalating queries when required.
Working hours: 8.30am to 4.30pm Monday to Friday
Location: Avonbury Business Park, Bicester, OX26 2UA
Holiday entitlement: 24 days (increasing by one day after two years service to a maximum of 29 days) plus bank holidays
Additional benefits include:
- Hybrid Working
- Casual dress
- Company events
- Company pension scheme
- Private medical insurance
- Travel Insurance
About FCLG: We have been experts in our craft for over 35 years, endorsed by our longstanding relationships with many high profile, blue-chip companies. Our focus is providing exceptional service levels via our UK based, and highly skilled workforce. Our success is founded on sound principles, and a common sense, hands-on approach. We specialise in providing fleet management, including vehicle ordering solutions, accident management from FNOL to solution, risk management including driving licence validations, outsourced resourcing and a multi-functional digital hub, FleetHalo, designed to support all your fleet needs.
Administrator in Bicester employer: Fleet Claims Administration Limited T/a FCLG
Contact Detail:
Fleet Claims Administration Limited T/a FCLG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Bicester
✨Tip Number 1
Get to know the company! Research FCLG and their services. Understanding their values and what they do will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with calls from drivers and service users, it’s crucial to sound confident and clear. Try role-playing with a friend to get comfortable with common queries.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've juggled multiple tasks in previous roles. This will demonstrate that you can handle the fast-paced environment at FCLG.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Administrator in Bicester
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with customers via phone and email, make sure your application reflects your communication prowess. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Be Organised and Methodical: We love a candidate who can keep things in order! Highlight your organisational skills in your application. Mention any tools or methods you use to stay on top of tasks, especially if they relate to managing emails or reports.
Demonstrate Your Problem-Solving Skills: In this role, you'll need to think on your feet. Share examples in your application where you've successfully solved problems or improved processes. This will show us that you're proactive and ready to tackle challenges head-on.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need right there. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Fleet Claims Administration Limited T/a FCLG
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role. Familiarise yourself with the key responsibilities like email monitoring and handling live chat queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since being competent with IT is essential for this role, be prepared to discuss your experience with various software and systems. If you've used client management software or handled online payment systems before, share those examples to demonstrate your capability.
✨Practice Your Communication Skills
As you'll be dealing with customers over the phone and via email, practice clear and concise communication. You might even want to do a mock call with a friend to get comfortable. Highlight any previous experience where you successfully resolved customer queries.
✨Be Ready to Problem-Solve
This role requires initiative and problem-solving skills. Think of examples from your past where you had to troubleshoot an issue or improve a process. Be ready to discuss these scenarios during your interview to showcase your ability to think on your feet.