At a Glance
- Tasks: Deliver an amazing shopping experience and promote our fantastic products.
- Company: Join M&S, a trusted brand known for quality and customer service.
- Benefits: Flexible hours, employee discounts, and a supportive team environment.
- Other info: Great opportunity to develop skills in a dynamic retail environment.
- Why this job: Be the face of M&S and make a difference in customers' shopping experiences.
- Qualifications: Passion for customer service and a friendly attitude.
The predicted salary is between 9.9 - 12.1 £ per hour.
M&S in Fleet are seeking a Customer Assistant to deliver a great shopping experience for our customers. We are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Working Pattern:
- Week 1: Sun – 7-11, Sat – 6-14
- Week 2: Sun – 7-15, Wed – 09-13
Customer Assistant in Fleet employer: Fleet Business Improvement District, Fleet BID
M&S in Fleet is an exceptional employer, offering a vibrant work culture where customer satisfaction is at the heart of everything we do. Our team members enjoy flexible working patterns, opportunities for personal growth, and the chance to be part of a brand that values its employees and their contributions. Join us to be part of a supportive environment that champions your development while delivering outstanding service to our customers.
Contact Details:
Fleet Business Improvement District, Fleet BID Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Fleet
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Fleet Business Improvement District, Fleet BID and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Fleet Business Improvement District, Fleet BID and let us see your personality shine through!
We think you need these skills to ace Customer Assistant in Fleet
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Fleet Business Improvement District, Fleet BID.
Get Familiar with Our Brand:Before applying, take some time to learn about Fleet Business Improvement District, Fleet BID and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Fleet Business Improvement District, Fleet BID
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Fleet Business Improvement District, Fleet BID.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Fleet Business Improvement District, Fleet BID will surely appreciate.
