At a Glance
- Tasks: Support the sales team by processing vehicle orders and ensuring top-notch customer service.
- Company: Join Fleet Alliance, a multi-award-winning fleet management provider in a vibrant work culture.
- Benefits: Enjoy 35 days holiday, flexible working, and unique perks like concert tickets and wellbeing vouchers.
- Other info: Work in a lively office with stunning views and great career growth opportunities.
- Why this job: Be part of a dynamic team in a Great Place to Work for 13 years running!
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Fleet Alliance
As part of Global Vehicle Group (GVG) – the UK’s largest and most diverse B2B leasing broker – Fleet Alliance is a multi-award-winning fleet management and salary sacrifice scheme provider. We manage over 70,000 vehicles with a combined funded value exceeding £2.5 billion. Our market-leading Fleet 360 model ensures the best combination of advice, products, competitive pricing, and outstanding service. We utilize our cloud-based fleet management suite e-Fleet and our award-winning smartphone app e-Fleet Mobile to deliver excellent service to clients. Our dedicated team provides named contacts for account management and award-winning customer service.
The role
We are looking for an experienced Administrator to join our Sales Support Team. You will provide administrative support to the sales support team, processing new vehicle orders and ensuring excellent levels of service for our customers. This is a temporary fixed-term opportunity expected to last approximately 12 months.
What will I be doing
- Processing of new orders from all sales channels within the business.
- Complete pre-order checks and place orders with dealerships/manufacturers.
- Promptly and professionally receive all telephone calls (overspill from reception).
- Support sales staff by developing an interest in orders, incoming calls and general business.
- Communicate professionally with sales staff and deliver solutions when issues arise.
- Secure finance quotations and manage the anti-money laundering checks process.
- Assist with dealer to secure escalations.
- Complete delivery calls to customers to ensure everything went smoothly with delivery.
- Adept at using CRM and ensuring that the system is kept updated.
- Deal with ad hoc queries from customers, and provide information as required.
- Cover for other roles and Reception when required.
- Conducting weekly follow-ups on outstanding administration fees with customers and reporting actions and outcomes to line management.
What will I need to succeed
- Experience in a customer-facing administrative role.
- Excellent telephone and customer service skills.
- High standard of written and verbal communication with great attention to detail.
- Experienced in a role with multiple computer systems and varying demands.
- Comfortable handling complaints when required and helping to meet customer needs.
- Highly competent in computer packages including CRM, databases, Excel and Word.
- Problem-solving ability.
- Willingness to cover other roles when required.
- Knowledge of vehicles and the sector is beneficial.
Why you will love working with us
Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture. These aren’t just empty words either, with our business being recognised as a UK Great Place to Work for 13 consecutive years. Fleet Alliance has flexible working hours and a pattern of 2 days working from home and 3 in the office, which means that you can achieve a better life balance.
We offer an industry-leading personal benefits package which includes:
- 35 days holidays plus 2 duvet days, a shopping day, a volunteering and your birthday off every year!
- Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events.
- A wide array of flexible benefits to choose from such as cinema tickets, gym memberships and health benefits.
If you’re attracted to working in our distinctive and flexible culture, then joining Fleet Alliance might be the right move for you.
Sales Support Administrator (Maternity Cover) in Glasgow employer: Fleet Alliance
Fleet Alliance, located in the vibrant SkyPark, Glasgow, is an exceptional employer known for its collaborative work culture and commitment to employee wellbeing. With a remarkable 13-year streak as a UK Great Place to Work, we offer flexible working arrangements, an industry-leading benefits package, and ample opportunities for personal growth, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator (Maternity Cover) in Glasgow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Fleet Alliance.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Fleet Alliance. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Sales Support Administrator (Maternity Cover) in Glasgow
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Fleet Alliance.
How to prepare for a job interview at Fleet Alliance
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Fleet Alliance's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Fleet Alliance offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
