At a Glance
- Tasks: Support the sales team by processing vehicle orders and ensuring top-notch customer service.
- Company: Join Fleet Alliance, a multi-award-winning fleet management provider in a vibrant work culture.
- Benefits: Enjoy 35 days holiday, flexible working, and unique perks like concert tickets and wellbeing vouchers.
- Other info: Work in a lively office with stunning views and great career growth opportunities.
- Why this job: Be part of a dynamic team in a Great Place to Work for 13 years running!
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
About Fleet Alliance
As part of Global Vehicle Group (GVG) – the UK’s largest and most diverse B2B leasing broker – Fleet Alliance is a multi-award-winning fleet management and salary sacrifice scheme provider. We manage over 70,000 vehicles with a combined funded value exceeding £2.5 billion. Our market-leading Fleet 360 model ensures the best combination of advice, products, competitive pricing, and outstanding service. We utilize our cloud-based fleet management suite e-Fleet and our award-winning smartphone app e-Fleet Mobile to deliver excellent service to clients. Our dedicated team provides named contacts for account management and award-winning customer service.
The role
We are looking for an experienced Administrator to join our Sales Support Team. You will provide administrative support to the sales support team, processing new vehicle orders and ensuring excellent levels of service for our customers. This is a temporary fixed-term opportunity expected to last approximately 12 months.
What will I be doing
- Processing of new orders from all sales channels within the business.
- Complete pre-order checks and place orders with dealerships/manufacturers.
- Promptly and professionally receive all telephone calls (overspill from reception).
- Support sales staff by developing an interest in orders, incoming calls and general business.
- Communicate professionally with sales staff and deliver solutions when issues arise.
- Secure finance quotations and manage the anti-money laundering checks process.
- Assist with dealer to secure escalations.
- Complete delivery calls to customers to ensure everything went smoothly with delivery.
- Adept at using CRM and ensuring that the system is kept updated.
- Deal with ad hoc queries from customers, and provide information as required.
- Cover for other roles and Reception when required.
- Conducting weekly follow-ups on outstanding administration fees with customers and reporting actions and outcomes to line management.
What will I need to succeed
- Experience in a customer-facing administrative role.
- Excellent telephone and customer service skills.
- High standard of written and verbal communication with great attention to detail.
- Experienced in a role with multiple computer systems and varying demands.
- Comfortable handling complaints when required and helping to meet customer needs.
- Highly competent in computer packages including CRM, databases, Excel and Word.
- Problem-solving ability.
- Willingness to cover other roles when required.
- Knowledge of vehicles and the sector is beneficial.
Why you will love working with us
Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture. These aren’t just empty words either, with our business being recognised as a UK Great Place to Work for 13 consecutive years. Fleet Alliance has flexible working hours and a pattern of 2 days working from home and 3 in the office, which means that you can achieve a better life balance.
We offer an industry-leading personal benefits package which includes:
- 35 days holidays plus 2 duvet days, a shopping day, a volunteering and your birthday off every year!
- Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events.
- A wide array of flexible benefits to choose from such as cinema tickets, gym memberships and health benefits.
If you’re attracted to working in our distinctive and flexible culture, then joining Fleet Alliance might be the right move for you.
Sales Support Administrator (Maternity Cover) in Glasgow employer: Fleet Alliance
Fleet Alliance, located in the vibrant SkyPark, Glasgow, is an exceptional employer known for its collaborative work culture and commitment to employee wellbeing. With a remarkable 13-year streak as a UK Great Place to Work, we offer flexible working arrangements, an industry-leading benefits package, and ample opportunities for personal growth, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator (Maternity Cover) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Support Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Fleet Alliance and understand their values and services. Be ready to discuss how your skills can help them maintain their award-winning customer service. Show them you’re not just another candidate!
✨Tip Number 3
Practice your phone skills! Since this role involves handling calls, get comfortable with answering questions and resolving issues over the phone. Maybe do some mock calls with friends to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our fantastic team at Fleet Alliance!
We think you need these skills to ace Sales Support Administrator (Maternity Cover) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Administrator role. Highlight your customer service experience and any admin skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Keep it friendly and professional – we love a good story!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. A polished application shows us you care about quality, just like we do at Fleet Alliance!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. We can't wait to hear from you!
How to prepare for a job interview at Fleet Alliance
✨Know Your Stuff
Before the interview, make sure you understand Fleet Alliance's services and values. Familiarise yourself with their Fleet 360 model and e-Fleet management suite. This will show that you're genuinely interested in the company and can relate your skills to their needs.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, prepare examples of how you've handled customer queries or complaints in the past. Highlight your excellent telephone skills and ability to communicate professionally, as these are key for success in this position.
✨Be Ready for Problem Solving
Think of specific instances where you've had to solve problems or manage multiple tasks simultaneously. The interviewers will want to see that you can handle the demands of the role, so be prepared to discuss your approach to prioritising tasks and finding solutions.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the sales support process, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with what you're looking for.
