At a Glance
- Tasks: Lead and manage the Client Services Team to ensure top-notch customer service.
- Company: Fleet Alliance, a multi-award-winning fleet management provider in Glasgow.
- Benefits: 35 days holiday, flexible working, wellbeing vouchers, and more perks!
- Other info: Enjoy a vibrant office culture with opportunities for personal growth.
- Why this job: Join a dynamic team in a Great Place to Work for 13 years running.
- Qualifications: People management skills, problem-solving abilities, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
About Fleet Alliance
As part of Global Vehicle Group (GVG) – the UK’s largest and most diverse B2B leasing broker – Fleet Alliance is a multi-award-winning fleet management and salary sacrifice scheme provider. We manage over 70,000 vehicles with a combined funded value exceeding £2.5 billion. Our market-leading Fleet 360 model ensures the best combination of advice, products, competitive pricing, and outstanding service. We utilize our cloud-based fleet management suite e-Fleet and our award-winning smartphone app e-Fleet Mobile to deliver excellent service to clients. Our dedicated team provides named contacts for account management and award-winning customer service.
The role
We are looking for a Team Leader within Client Services. Responsible for the day-to-day management of the Client Services Team, to ensure that the team performs efficiently and minimises the number of issues that arise. Reporting to Client Services Team Manager, they will ensure team objectives are met. The overall objective is to ensure that the department displays excellent customer service and is recognised by third parties as having robust processes, which minimise errors.
What will I be doing
- Client Services Supervision: To manage the day-to-day workload of the team. To manage the day-to-day escalations within the team. Training/coaching of all new customer service staff. To identify training needs and assist with “on the job” training where appropriate. To ensure that we are within our SLAs for all areas and suggest process improvements where necessary.
- Processes/Operations: Suggest process changes/system developments to allow better efficiency within the department. Resolve any escalated issues, to ensure resolution is carried out in a timely and efficient manner. Escalate any issues to Client Services Team Manager timely to ensure a quick resolution. To provide required reports to Team Manager. To work closely with the finance companies to ensure our processes are in line with the standards required. Assist with monthly billing to Fleet Managed clients. Assist in the implementation of new Fleet Managed clients.
- Additional Responsibility: To deliver key projects agreed at the start of the year. Performs other ad hoc duties required by Team Manager.
What will I need to succeed
- An interest in People Management and Leading Teams.
- Excellent product and internal process knowledge.
- Excellent problem solving skills.
- A good understanding of delivering excellent customer service.
- Attention to detail is essential.
- Excellent knowledge and understanding of customer service and the impact on the business.
- Ability to work within deadlines.
- A sound knowledge of Excel, Word and Outlook.
- Excellent written and verbal communication skills and problem solving abilities.
- Excellent organisational skills and the ability to deliver multiple tasks and priorities.
Why you will love working with us
Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture. These aren’t just empty words either, with our business being recognised as a UK Great Place to Work for 13 consecutive years. Fleet Alliance has flexible working hours and a pattern of 2 days working from home and 3 in the office, which means that you can achieve a better life balance. We offer an industry-leading personal benefits package which includes:
- 35 days holidays plus 2 duvet days, a shopping day, a volunteering and your birthday off every year!
- Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events.
- A wide array of flexible benefits to choose from such as cinema tickets, gym memberships and health benefits.
If you’re attracted to working our distinctive and flexible culture, then joining Fleet Alliance might be the right move for you.
Client Services Team Leader (Internal Only) in Glasgow employer: Fleet Alliance
Fleet Alliance, located in the vibrant SkyPark, Glasgow, is an exceptional employer that prioritises employee well-being and development. With a collaborative work culture recognised as a UK Great Place to Work for 13 consecutive years, we offer flexible working arrangements, an industry-leading benefits package, and numerous opportunities for personal growth. Join us to be part of a team that values excellence in customer service while enjoying a balanced and fulfilling work life.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Team Leader (Internal Only) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at Fleet Alliance on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with Fleet Alliance's services and values. Show us that you’re not just another candidate, but someone who genuinely cares about delivering excellent customer service.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. We love candidates who can think on their feet and come up with creative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our awesome team at Fleet Alliance!
We think you need these skills to ace Client Services Team Leader (Internal Only) in Glasgow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Client Services Team Leader role. Highlight your experience in people management and customer service, and don’t forget to mention any relevant achievements that align with our values.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for key achievements and skills, and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at Fleet Alliance
✨Know Your Stuff
Make sure you have a solid understanding of Fleet Alliance's services and products. Familiarise yourself with their Fleet 360 model and e-Fleet management suite. This will show that you're genuinely interested in the role and can hit the ground running.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your people management skills. Prepare examples of how you've successfully led teams in the past, handled escalations, or improved processes. This will help the interviewers see you as a strong candidate for the role.
✨Emphasise Customer Service Excellence
Fleet Alliance prides itself on outstanding customer service. Be ready to discuss your approach to delivering excellent service and how you've resolved customer issues in previous roles. Highlight any specific metrics or feedback that showcase your success.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges in the Client Services team. Think through potential scenarios and prepare your responses. This will demonstrate your problem-solving abilities and readiness to tackle issues head-on.
