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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage calls while supporting the team.
- Company: Join Fleet Alliance, a multi-award-winning fleet management provider in a vibrant culture.
- Benefits: Enjoy 35 days holiday, birthday off, and flexible perks like cinema tickets and gym memberships.
- Why this job: Be part of a dynamic team in a Great Place to Work with real impact.
- Qualifications: Strong communication skills, problem-solving ability, and customer service experience required.
- Other info: Work in a lively office with stunning views and excellent career growth opportunities.
The predicted salary is between 24000 - 36000 ÂŁ per year.
About Fleet Alliance
As part of Global Vehicle Group (GVG) – the UK’s largest and most diverse B2B leasing broker – Fleet Alliance is a multi-award-winning fleet management and salary sacrifice scheme provider. We manage over 70,000 vehicles with a combined funded value exceeding £2.5 billion. Our market‑leading Fleet 360 model ensures the best combination of advice, products, competitive pricing, and outstanding service. We utilize our cloud‑based fleet management suite e‑Fleet and our award‑winning smartphone app e‑Fleet Mobile to deliver excellent service to clients. Our dedicated team provides named contacts for account management and award‑winning customer service.
The Role
To provide excellent customer service and manage all calls to the business, both supporting customers and directing them to the correct team. Working alongside the Reception Team, providing support to the Operations Team and the wider business.
What will I be doing
- Promptly and professionally managing all telephone calls and relaying messages accurately
- Effectively managing customers’ time expectations on requests and queries
- Delivering strong customer service to customers, ensuring any issues are dealt with effectively
- Managing multiple mailboxes
- Making sure notes on order enquiries are documented using the Concilium system
- Dealing with day‑to‑day enquiries from drivers over phone and email
- Providing additional administrative support where needed, including liaising with dealers to obtain delivery paperwork, managing fines, fuel cards & ad hoc paperwork.
- Covering reception duties during periods of absence
- Completing daily reception checklist
- Maintaining the presentation of a professional office
- Preparing and processing outgoing mail
- Contacting drivers to ensure they are happy with their newly delivered vehicle
- Key holder and required to open the office every second Friday
What will I need to succeed
- Excellent written and verbal communication skills
- Ability to problem‑solve
- A good understanding of delivering excellent customer service
- Proficient in using Microsoft packages, particularly Excel, Word and Outlook
- Attention to detail is essential
- Able to demonstrate a strong knowledge of customer needs, empathising with a customer’s situation and being willing to go above and beyond
- Complaints handling experience
- Excellent organisational and planning skills
Why you will love working with us
Fleet Alliance is based in SkyPark, Glasgow – a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture. These aren’t just empty words either, with our business being recognised as a UK Great Place to Work for 14 consecutive years. We are also listed in the top 100 Best Workplaces for Women & recognised as a Best Workplace in Financial Services Great Place to Work Sector Category.
Benefits
- 35 days holiday plus 2 duvet days, a shopping day, a volunteering day and your birthday off every year!
- Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events
- Flexible benefits to choose from such as cinema tickets, gym memberships and health insurance
If you’re attracted to working our distinctive, fun and flexible culture, then joining Fleet Alliance might be the right move for you.
Client Services Administrator/Receptionist in Glasgow employer: Fleet Alliance
Contact Detail:
Fleet Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator/Receptionist in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fleet Alliance. Understand their values, culture, and what makes them a great place to work. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves managing calls and providing excellent customer service, it’s crucial to demonstrate your verbal skills. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you’ve successfully handled customer issues or complaints. Be ready to share these stories during your interview to highlight your capability in delivering outstanding service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really keen on joining the Fleet Alliance family. We can’t wait to see your application!
We think you need these skills to ace Client Services Administrator/Receptionist in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about customer service, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively manage calls and emails.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific experiences that relate to managing customer queries or handling complaints, as this will show us you understand what we're looking for.
Be Detail-Oriented: Attention to detail is key in this role. When writing your application, double-check for any typos or errors. A polished application reflects your ability to maintain professionalism in your work.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fleet Alliance
✨Know Your Customer Service Basics
Since the role is all about delivering excellent customer service, brush up on key customer service principles. Think about how you can empathise with customers and resolve their issues effectively. Prepare examples from your past experiences where you went above and beyond for a customer.
✨Familiarise Yourself with Fleet Alliance
Do some research on Fleet Alliance and its services. Understand their Fleet 360 model and how they utilise technology like e-Fleet and e-Fleet Mobile. This knowledge will show your genuine interest in the company and help you answer questions more confidently.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to rehearse common interview questions with a friend or in front of a mirror. Focus on being professional yet personable, as they value a friendly approach.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific situations, especially regarding complaints or difficult customers. Think through potential scenarios and outline your problem-solving strategies. This will demonstrate your ability to think on your feet and manage customer expectations effectively.
