At a Glance
- Tasks: Manage major client accounts and ensure top-notch customer service.
- Company: Fleet Alliance, a recognised Great Place to Work in Glasgow.
- Benefits: 35 days holiday, flexible working, and unique perks like concert tickets.
- Other info: Enjoy a lively work culture with great career growth opportunities.
- Why this job: Join a dynamic team and make a real impact on client relationships.
- Qualifications: Experience in strategic account management and excellent communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a driven Client Account Manager to join our Major Accounts team in our Glasgow office. You will manage a portfolio of current Fleet Alliance Major Accounts clients. You will also have accountability for the client relationship, including all outsourced needs and ensuring clients receive excellent customer service. As Client Account Manager you will promote Fleet Alliance's product range, showing business acumen and working to departmental financial targets and objectives.
What will I be doing
- Working with our clients to hold large fleets of over 150 vehicles.
- Lead the business planning and routine reporting needs of the Client Relationship Management function (annual planning process, quarterly client activity reporting, Teams/Visits etc.).
- Establish a rolling agenda with each client of key strategic initiatives for policy recommendations and improved efficiency, service delivery & cost effectiveness.
- Review routine cost-accountability and justification reporting to ensure clarity & usefulness to client base.
- Promote Fleet Alliance’s product range, ensuring all commercial opportunities are identified and implemented.
- Show clients our value, showcasing all our savings/cost effective solutions.
- Know and adhere to client company car policy. Review and make recommendations for improved efficiency, cost effectiveness and meeting environmental targets.
- Keep clients informed of changing market-place conditions and to reinforce with the client base that we are “ahead of the game”.
- Be the escalation point for client issues/complaints.
- Provide a common contact point for the CRM function to ensure all relevant supplier/partner relationships are nurtured to the common good of our clients.
- Other key strategic initiatives as identified and Project tasks for clients as and when required.
- Assume key role in partnering with Business Development team in prospective new client activity.
- Overall accountability, alongside Operations for the successful implementation of new clients to Fleet Alliance.
- Client Implementation Projects as a whole (either new clients or new/improved services).
What will I need to succeed
- Strategic account management experience essential, ideally working with large corporate clients.
- Experience dealing with senior stakeholders in organisations.
- Excellent presentation & communication skills. Comfortable presenting to senior external stakeholders.
- Good organisational and planning skills.
- Ability to manage and prioritise workload and vary demands using a variety of systems.
- Methodical with attention to detail.
- Computer literate with a sound knowledge of Excel, Word and Outlook.
- Good problem solving, decision making and analytical capabilities.
- Beneficial: Financial Services or Fleet Industry experience.
Why you will love working with us
Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture. These aren’t just empty words either, with our business being recognised as a UK Great Place to Work for 12 consecutive years. Fleet Alliance has flexible working hours and a pattern of 2 days working from home and 3 in the office, which means that you can achieve a better life balance. We offer an industry-leading personal benefits package which includes: 35 days holidays plus 2 duvet days, a shopping day and your birthday off! Annual Birthday Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events. A wide array of flexible benefits to choose from such as cinema tickets, gym memberships and health benefits.
If you’re attracted to working our distinctive and flexible culture, then joining Fleet Alliance might be the right move for you.
Client Account Manager Major Accounts (Internal Only Ad) employer: Fleet Alliance
Fleet Alliance is an exceptional employer located in the vibrant SkyPark, Glasgow, offering a lively and collaborative work culture that has earned recognition as a UK Great Place to Work for 14 consecutive years. With an industry-leading benefits package including 35 days of holiday, unique perks like a birthday off, and a focus on employee wellbeing, Fleet Alliance fosters an environment where team members can thrive both personally and professionally. If you seek a meaningful role within a supportive and dynamic team, Fleet Alliance is the perfect place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager Major Accounts (Internal Only Ad)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fleet Alliance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fleet Alliance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Manager Major Accounts (Internal Only Ad)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fleet Alliance:Your cover letter is your chance to shine! Tell us why you want to work at Fleet Alliance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fleet Alliance!
How to prepare for a job interview at Fleet Alliance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
