At a Glance
- Tasks: Provide top-notch tech support and help colleagues thrive with technology.
- Company: Join a groundbreaking AI company transforming Hollywood with innovative tools.
- Benefits: Enjoy a hybrid work environment, competitive salary, and generous stock options.
- Other info: Diverse perspectives are valued; apply even if you don't meet every requirement.
- Why this job: Be part of a creative team shaping the future of entertainment technology.
- Qualifications: Experience in desktop support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
The AI company that's revolutionizing Hollywood, Flawless is transforming Hollywood with assistive AI. Our tools empower filmmakers to edit, localize, and refine performances while preserving artistic intent. Designed to support, not replace, artists, our technology expands what is possible on screen and gives creators freedom to tell stories with greater impact and reach audiences in new ways. From enabling seamless multilingual releases to eliminating the need for costly reshoots, Flawless solves critical challenges that slow down productions and limit distribution.
We are also setting the standard for ethical AI in entertainment. Our Artistic Rights Treasury (A.R.T.) is a rights management solution that protects artists and rights holders, ensuring that innovation moves forward with transparency and respect for creative ownership.
We’re looking for a proactive and service-oriented Desktop Support professional who enjoys solving problems and helping people work more effectively with technology. This role plays a key part in maintaining smooth day-to-day operations by delivering high-quality end-user support, managing devices, and supporting onboarding and off-boarding processes. The ideal candidate is organized, responsive, and comfortable working across office, AV, and remote environments.
Responsibilities:- Provide day-to-day desktop support for employees across hardware, software, and connectivity issues.
- Troubleshoot and resolve technical problems through in-person and remote support channels.
- Maintain high service standards and ensure timely resolution of support requests.
- Coordinate onboarding and offboarding processes, including device provisioning, account setup, and access management.
- Manage company devices, including laptops, peripherals, and mobile devices across their lifecycle.
- Support system patching, updates, and basic device management processes.
- Support office technology, including meeting rooms, AV systems, and collaboration tools.
- Assist employees with remote working setups and connectivity troubleshooting.
- Help maintain documentation and processes for internal IT support and device standards.
- Experience providing end-user or desktop support in a professional environment.
- Strong troubleshooting skills across Windows and/or macOS systems.
- Experience supporting device management and system patching processes.
- Familiarity with user onboarding and off-boarding workflows.
- Experience supporting office technology, AV systems, or meeting room setups.
- Ability to support both in-office and remote employees.
- Strong communication and customer-service mindset.
- Experience with MDM platforms or endpoint management tools.
- Familiarity with ticketing or service desk systems.
- Experience supporting hybrid or distributed teams.
Why work at Flawless? You will be working in an environment based on trust, autonomy and collaboration, and this is a great opportunity for someone who wants to be part of a growing company in its most exciting stage of development. You can play a part in shaping the future of a company that’s caring, creative and collaborative.
In addition to this, you'll also receive:
- Autonomy
- A hybrid working environment
- Competitive Salary
- All permanent employees receive generous stock options
I don’t meet all the listed requirements—should I still apply? Absolutely! Research shows that women and underrepresented groups often hesitate to apply unless they meet every qualification, but at Flawless, we actively work to break down those barriers. We believe diverse perspectives, experiences, and backgrounds make us stronger, and we are committed to supporting and elevating underrepresented talent. If you're excited about the role, share our values, and believe you can contribute meaningfully, we encourage you to apply—even if you don’t meet every single requirement. Your unique skills and perspective matter, and we’d love to hear from you ❤️
IT Support Specialist in London employer: Flawless
Flawless is an exceptional employer that fosters a culture of trust, autonomy, and collaboration, making it an ideal place for IT Support Specialists to thrive. With a commitment to employee growth, competitive salaries, and generous stock options, you will be part of a dynamic team that values diverse perspectives and encourages innovation in the exciting realm of assistive AI for Hollywood. Join us in shaping the future of entertainment while enjoying a hybrid working environment that supports both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Flawless values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Flawless might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Flawless!
✨Direct Apply to Flawless
Let's not forget to apply directly through the Flawless website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Flawless.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Flawless. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Flawless
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
