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- Tasks: Provide desktop support and troubleshoot tech issues for employees.
- Company: Join Flawless, a growing company focused on trust and collaboration.
- Benefits: Enjoy a hybrid work environment, competitive salary, and stock options.
- Other info: Diverse backgrounds are encouraged to apply; your unique perspective matters.
- Why this job: Be part of a creative team shaping the future of technology.
- Qualifications: Experience in end-user support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- End-User Support & Service Delivery: Provide day-to-day desktop support for employees across hardware, software, and connectivity issues. Troubleshoot and resolve technical problems through in-person and remote support channels. Maintain high service standards and ensure timely resolution of support requests.
- User Lifecycle & Device Management: Coordinate onboarding and offboarding processes, including device provisioning, account setup, and access management. Manage company devices, including laptops, peripherals, and mobile devices across their lifecycle. Support system patching, updates, and basic device management processes.
- Office & Workplace Technology: Support office technology, including meeting rooms, AV systems, and collaboration tools. Assist employees with remote working setups and connectivity troubleshooting. Help maintain documentation and processes for internal IT support and device standards.
Qualifications & Experience
- Must-haves: Experience providing end-user or desktop support in a professional environment. Strong troubleshooting skills across Windows and/or macOS systems. Experience supporting device management and system patching processes. Familiarity with user onboarding and off-boarding workflows. Experience supporting office technology, AV systems, or meeting room setups. Ability to support both in-office and remote employees. Strong communication and customer-service mindset.
- Bonus: Experience with MDM platforms or endpoint management tools. Familiarity with ticketing or service desk systems. Experience supporting hybrid or distributed teams.
Benefits:
- Autonomy
- A hybrid working environment
- Competitive Salary
- All permanent employees receive generous stock options
Why work at Flawless? You will be working in an environment based on trust, autonomy and collaboration, and this is a great opportunity for someone who wants to be part of a growing company in its most exciting stage of development. You can play a part in shaping the future of a company that’s caring, creative and collaborative.
I don't meet all the listed requirements—should I still apply? Absolutely! Research shows that women and underrepresented groups often hesitate to apply unless they meet every qualification, but at Flawless, we actively work to break down those barriers. We believe diverse perspectives, experiences, and backgrounds make us stronger, and we are committed to supporting and elevating underrepresented talent. If you're excited about the role, share our values, and believe you can contribute meaningfully, we encourage you to apply—even if you don’t meet every single requirement. Your unique skills and perspective matter, and we’d love to hear from you.
DEX Support Specialist employer: Flawless
Contact Detail:
Flawless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DEX Support Specialist
✨Tip Number 1
Get your tech skills sharp! Brush up on your troubleshooting abilities for both Windows and macOS systems. The better you are at solving problems, the more confident you'll feel when chatting with potential employers.
✨Tip Number 2
Practice makes perfect! Set up mock support scenarios with friends or family to simulate real-life tech issues. This will help you articulate your thought process and solutions during interviews.
✨Tip Number 3
Network like a pro! Connect with current DEX Support Specialists on LinkedIn or attend industry meetups. Building relationships can lead to insider tips and even job referrals—plus, it’s a great way to learn from others in the field.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you're proactive and genuinely interested in being part of our team.
We think you need these skills to ace DEX Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in end-user support and troubleshooting. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of interaction with employees, it’s important to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can explain technical issues simply.
Highlight Your Tech Savvy: Mention any experience you have with Windows, macOS, or device management tools. If you've worked with AV systems or remote setups, let us know! We love seeing candidates who are comfortable with technology.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Flawless
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills for both Windows and macOS systems. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and confidence in handling technical problems.
✨Familiarise Yourself with User Lifecycle Processes
Understand the onboarding and offboarding workflows thoroughly. Be prepared to explain how you would manage device provisioning and account setups, as well as how you ensure a smooth transition for employees leaving the company.
✨Show Off Your Customer Service Skills
Since this role involves a lot of end-user support, highlight your communication skills and customer service mindset. Think of examples where you’ve gone above and beyond to help users, whether in-person or remotely.
✨Prepare for Office Technology Scenarios
Get ready to discuss your experience with office technology, AV systems, and collaboration tools. You might be asked how you would assist employees with remote working setups, so have some practical solutions in mind to demonstrate your problem-solving abilities.