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- Tasks: Lead the Returns Department, ensuring smooth operations and exceptional service delivery.
- Company: Join Flawless UK Vape Distribution, a dynamic player in the wholesale industry.
- Benefits: Enjoy a full-time role with a competitive pay of £14.50 per hour and a supportive team environment.
- Why this job: Be part of a fast-paced team, enhancing your problem-solving and communication skills while making an impact.
- Qualifications: No prior experience required; just bring your organisational skills and attention to detail.
- Other info: Work Monday to Friday, 9-6, in a vibrant Leicester location.
The predicted salary is between 30000 - 42000 £ per year.
2 days ago Be among the first 25 applicants
We are seeking a highly organised and proactive Returns and Compliance Operations Lead, to oversee the operations of our Returns Department, ensuring efficient processes and exceptional service delivery. The successful candidate will handle wholesale and retail returns processes, liaise with customers and teams, and ensure compliance with regulatory obligations. This role requires strong problem-solving skills, excellent communication abilities, and attention to detail to maintain smooth workflows and customer satisfaction.
Key Responsibilities
1. Production Scheduling and Coordination
– Assist in creating and maintaining production schedules to ensure the timely delivery of products.
– Communicate production plans and updates to relevant departments, including procurement and warehouse teams.
– Monitor daily, weekly, and monthly production activities and address scheduling conflicts or delays.
– Oversee the preparation of ingredients, the mixing process and bottling operations
2. Documentation and Record-Keeping
– Maintain accurate records of production data, including batch records, production volumes, and inventory usage.
– Prepare and manage production reports
– Ensure proper documentation for audits, including compliance records and safety logs.
– ISO 9001 ensure that all processes are followed, including filing all documentation, arranging and conducting internal and external audits, and liaising with all issues raised by auditors.
3. Inventory Management
– Oversee the inventory of raw materials (e.g., nicotine, flavours, PG/VG), packaging materials, and finished goods.
– Coordinate with procurement teams to ensure the timely sourcing of materials without overstocking.
– Optimise resource allocation to minimise waste and reduce costs.
– Ordering all raw materials
4. Compliance and Regulatory Support
– Ensure all production records meet regulatory requirements (e.g. TPD).
– Assist in preparing documentation for regulatory inspections and audits.
– Assist in preparing artworks for new products, ensuring that all meet CLP requirements
– liaise with ADACT Medical, a compliance agency
5. Communication and Coordination
– Act as a liaison between production teams and other departments.
– Communicate updates or changes in production schedules to all relevant stakeholders.
– Address administrative inquiries from the production team and escalate issues when necessary.
6. Reporting and Analysis
– Generate and analyse production performance reports to identify trends, inefficiencies, and areas for improvement.
– Provide regular updates to production managers on key performance indicators such as production rates, downtime, and labour utilisation.
– Assist in budgeting and cost analysis for production activities.
Additional Responsibilities
– Collecting from the warehouse parcels with wholesale and retail customer returns.
– Updating progress in spreadsheets.
– Wholesale Returns: checking devices, matching customer orders, issuing replacements/credit notes, and dealing with customers according to ongoing cases. Cooperating with a sales team.
– Retail returns: checking devices, matching orders, cooperating with the retail customer service team
– Preparing devices that need to be re-stocked.
– After customers request to create return labels as per customer requests
– Checking if a raised free-of-charge invoice has been combined with the next customer order.
– Checking and recording all samples received and passing it to the right department depending on the parcel content.
– If the warehouse team is struggling with a higher quantity of orders or deliveries – helping with basic tasks or working on goods in with one of the senior staff.
– Liaise with the sales director and the admin team regarding the rebates.
– Issuing a credit note for all missing items for the orders.
– Liaise with suppliers regarding manufacturing faults on the products.
– Preparing paperwork for all products which we send back to suppliers due to recall or sale or return process. Checking if we received all credits accordingly.
– Currently working to set 2 obligatory compliance schemes WEEE and Batteries, once all set following guidance from the Environment Agency and Producer Compliance Scheme.
Job Type: Full-time
Schedule: Day shift, Monday to Friday, 9 – 6
Pay: £14.50 per hour
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Wholesale
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Returns and Compliance Operations Lead employer: Flawless UK Vape Distribution LTD
Contact Detail:
Flawless UK Vape Distribution LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns and Compliance Operations Lead
✨Tip Number 1
Familiarise yourself with the regulatory requirements relevant to the Returns and Compliance Operations Lead role. Understanding TPD, ISO 9001, and other compliance standards will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled operational challenges in previous roles. Be ready to discuss specific situations where you improved processes or resolved issues effectively.
✨Tip Number 3
Network with professionals in the industry, especially those involved in returns management and compliance. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare to discuss your experience with inventory management and production scheduling. Highlight any tools or software you've used, as familiarity with these can set you apart from other candidates.
We think you need these skills to ace Returns and Compliance Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, compliance, and returns management. Use keywords from the job description to demonstrate that you meet the specific requirements of the Returns and Compliance Operations Lead role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and attention to detail. Mention specific examples from your past experiences that align with the responsibilities listed in the job description, such as managing production schedules or ensuring compliance with regulations.
Highlight Communication Skills: Since the role requires excellent communication abilities, emphasise your experience in liaising with different teams and stakeholders. Provide examples of how you've effectively communicated updates or resolved issues in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Flawless UK Vape Distribution LTD
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the Returns and Compliance Operations Lead responsibilities. Familiarise yourself with production scheduling, documentation, inventory management, and compliance regulations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Prepare Examples of Problem-Solving
Given the emphasis on strong problem-solving skills in this role, come prepared with specific examples from your past experiences where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
As this position requires excellent communication abilities, be ready to discuss how you've effectively liaised with different teams or departments in previous roles. Highlight any experience you have in coordinating between production and sales teams, as well as handling customer inquiries.
✨Demonstrate Attention to Detail
Attention to detail is crucial for maintaining compliance and accurate record-keeping. Be prepared to discuss how you ensure accuracy in your work, whether it's through meticulous documentation or thorough checks during the returns process. Providing concrete examples will strengthen your case.