Credit Control and Executive Support Manager in Leicester

Flawless is one of the UK's leading vape distributors, supplying over 15,000 retail locations nationwide and working with many of the industry's leading brands. We are seeking a highly organised, commercially minded and proactive Credit Control & Executive Support Manager to take ownership of customer collections, credit management and executive support activities. This role combines responsibility for managing the company's debtor ledger and working capital position, whilst also providing operational and administrative support to the CEO and senior leadership team. The successful candidate will play a key role in improving cash collection, reducing overdue debt, strengthening credit controls and ensuring critical actions are followed through across the business.

Key Responsibilities

• Credit Control & Accounts Receivable
• Take ownership of the debtor ledger and aged debt reporting.
• Proactively chase overdue payments by telephone, email and written correspondence.
• Maintain regular communication with customers regarding outstanding balances.
• Negotiate payment plans where appropriate.
• Record all collection activity and customer communications.
• Credit Management
• Review and monitor customer credit limits.
• Assess creditworthiness of new and existing customers.
• Recommend credit limit increases, reductions or account holds.
• Escalate high-risk accounts to senior management.
• Credit Hold Management
• Coordinate credit hold decisions with sales and management teams.
• Authorise or recommend release of orders based on payment status and risk assessment.
• Escalations & Legal Recovery
• Prepare formal payment demand letters.
• Liaise with solicitors, debt collection agencies and legal advisors where necessary.
• Maintain records of disputes, payment plans and legal actions.
• Reporting
• Produce weekly debtor reports.
• Produce monthly aged debt analysis.
• Track DSO (Days Sales Outstanding).
• Highlight high-risk accounts and collection priorities.
• Executive Support Responsibilities
• CEO Support
• Manage CEO action lists and follow-up activities.
• Coordinate meetings and key business reviews.
• Track completion of actions across departments.
• Prepare briefing packs and reports.
• Communication Management
• Draft and manage professional correspondence.
• Coordinate internal and external communications.
• Follow up on key customer, supplier and partner matters.
• Project Coordination
• Support strategic projects and business initiatives.
• Prepare agendas.
• Record actions and minutes.
• Monitor completion of agreed actions.

Experience Required

• Minimum 3 years experience in credit control, accounts receivable or finance administration.
• Strong telephone and negotiation skills.
• Experience managing debtor ledgers and collections.
• Excellent organisational skills.
• Strong Excel, use of AI tools and reporting capabilities.
• Experience working with Sage or similar ERP systems preferred.
• Ability to communicate confidently with customers, directors and senior stakeholders.

Personal Attributes

• Commercially minded.
• Assertive but professional.
• Highly organised.
• Strong attention to detail.
• Comfortable challenging customers and internal stakeholders.
• Proactive and solutions focused.
• Able to work independently and manage multiple priorities.

Success in the Role

Within 12 months, the successful candidate will:

• Significantly reduce overdue debt.
• Establish robust credit control processes.
• Reduce CEO involvement in collections activity.
• Become a trusted operational support partner to the CEO and leadership team.