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- Tasks: Provide desktop support and troubleshoot tech issues for employees.
- Company: Join Flawless, a growing company focused on trust and collaboration.
- Benefits: Enjoy a hybrid work environment, competitive salary, and stock options.
- Other info: Diverse backgrounds are encouraged to apply; your unique perspective matters.
- Why this job: Be part of a creative team shaping the future of technology.
- Qualifications: Experience in end-user support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- End-User Support & Service Delivery: Provide day-to-day desktop support for employees across hardware, software, and connectivity issues. Troubleshoot and resolve technical problems through in-person and remote support channels. Maintain high service standards and ensure timely resolution of support requests.
- User Lifecycle & Device Management: Coordinate onboarding and offboarding processes, including device provisioning, account setup, and access management. Manage company devices, including laptops, peripherals, and mobile devices across their lifecycle. Support system patching, updates, and basic device management processes.
- Office & Workplace Technology: Support office technology, including meeting rooms, AV systems, and collaboration tools. Assist employees with remote working setups and connectivity troubleshooting. Help maintain documentation and processes for internal IT support and device standards.
Qualifications & Experience
- Must-haves: Experience providing end-user or desktop support in a professional environment. Strong troubleshooting skills across Windows and/or macOS systems. Experience supporting device management and system patching processes. Familiarity with user onboarding and off-boarding workflows. Experience supporting office technology, AV systems, or meeting room setups. Ability to support both in-office and remote employees. Strong communication and customer-service mindset.
- Bonus: Experience with MDM platforms or endpoint management tools. Familiarity with ticketing or service desk systems. Experience supporting hybrid or distributed teams.
Benefits:
- Autonomy
- A hybrid working environment
- Competitive Salary
- All permanent employees receive generous stock options
Why work at Flawless? You will be working in an environment based on trust, autonomy and collaboration, and this is a great opportunity for someone who wants to be part of a growing company in its most exciting stage of development. You can play a part in shaping the future of a company that’s caring, creative and collaborative.
I don't meet all the listed requirements—should I still apply? Absolutely! Research shows that women and underrepresented groups often hesitate to apply unless they meet every qualification, but at Flawless, we actively work to break down those barriers. We believe diverse perspectives, experiences, and backgrounds make us stronger, and we are committed to supporting and elevating underrepresented talent. If you're excited about the role, share our values, and believe you can contribute meaningfully, we encourage you to apply—even if you don’t meet every single requirement. Your unique skills and perspective matter, and we’d love to hear from you.
DEX Support Specialist in London employer: Flawless AI
Contact Detail:
Flawless AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DEX Support Specialist in London
✨Tip Number 1
Get your tech skills sharp! Brush up on your troubleshooting abilities for both Windows and macOS systems. The better you are at solving problems, the more confident you'll feel when chatting with potential employers.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or family to get comfortable discussing your experience in end-user support and device management. This will help you articulate your skills clearly when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees at Flawless through LinkedIn or industry events. A friendly chat can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 4
Don't hesitate to apply! Even if you don’t tick every box, we want to hear from you. Your unique perspective could be just what we need, so head over to our website and submit your application today!
We think you need these skills to ace DEX Support Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in end-user support and device management. We want to see how your skills align with the DEX Support Specialist role, so don’t hold back!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled technical problems in the past. We love a good troubleshooting story, especially if it involves Windows or macOS systems—let us know how you saved the day!
Highlight Your Communication Skills: Since this role involves supporting both in-office and remote employees, it's crucial to showcase your strong communication and customer-service mindset. Share instances where you’ve effectively communicated solutions to tech issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Flawless AI
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills for both Windows and macOS systems. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and confidence in handling technical problems.
✨Familiarise Yourself with Device Management
Since the role involves managing company devices, it’s a good idea to understand the basics of device provisioning and lifecycle management. Prepare examples of how you've coordinated onboarding or offboarding processes in previous roles to demonstrate your relevant experience.
✨Show Off Your Customer Service Skills
This position requires a strong customer-service mindset, so think about times when you've gone above and beyond to help users. Be ready to share stories that highlight your communication skills and ability to maintain high service standards, especially in challenging situations.
✨Prepare for Hybrid Work Scenarios
With the role supporting both in-office and remote employees, consider how you would approach common remote working issues. Think about your experience with AV systems and collaboration tools, and be prepared to discuss how you can assist teams in a hybrid environment.