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- Tasks: Provide desktop support and troubleshoot tech issues for employees.
- Company: Join Flawless, a growing company focused on trust and collaboration.
- Benefits: Enjoy a hybrid work environment, competitive salary, and stock options.
- Other info: Diverse backgrounds are encouraged to apply; your unique perspective matters.
- Why this job: Be part of a creative team shaping the future of technology.
- Qualifications: Experience in end-user support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- End-User Support & Service Delivery: Provide day-to-day desktop support for employees across hardware, software, and connectivity issues. Troubleshoot and resolve technical problems through in-person and remote support channels. Maintain high service standards and ensure timely resolution of support requests.
- User Lifecycle & Device Management: Coordinate onboarding and offboarding processes, including device provisioning, account setup, and access management. Manage company devices, including laptops, peripherals, and mobile devices across their lifecycle. Support system patching, updates, and basic device management processes.
- Office & Workplace Technology: Support office technology, including meeting rooms, AV systems, and collaboration tools. Assist employees with remote working setups and connectivity troubleshooting. Help maintain documentation and processes for internal IT support and device standards.
Qualifications & Experience
- Must-haves: Experience providing end-user or desktop support in a professional environment. Strong troubleshooting skills across Windows and/or macOS systems. Experience supporting device management and system patching processes. Familiarity with user onboarding and off-boarding workflows. Experience supporting office technology, AV systems, or meeting room setups. Ability to support both in-office and remote employees. Strong communication and customer-service mindset.
- Bonus: Experience with MDM platforms or endpoint management tools. Familiarity with ticketing or service desk systems. Experience supporting hybrid or distributed teams.
Benefits:
- Autonomy
- A hybrid working environment
- Competitive Salary
- All permanent employees receive generous stock options
Why work at Flawless? You will be working in an environment based on trust, autonomy and collaboration, and this is a great opportunity for someone who wants to be part of a growing company in its most exciting stage of development. You can play a part in shaping the future of a company that’s caring, creative and collaborative.
I don't meet all the listed requirements—should I still apply? Absolutely! Research shows that women and underrepresented groups often hesitate to apply unless they meet every qualification, but at Flawless, we actively work to break down those barriers. We believe diverse perspectives, experiences, and backgrounds make us stronger, and we are committed to supporting and elevating underrepresented talent. If you're excited about the role, share our values, and believe you can contribute meaningfully, we encourage you to apply—even if you don’t meet every single requirement. Your unique skills and perspective matter, and we’d love to hear from you.
DEX Support Specialist employer: Flawless AI
Contact Detail:
Flawless AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DEX Support Specialist
✨Tip Number 1
Get your tech skills sharp! Brush up on your troubleshooting techniques for both Windows and macOS systems. The better you are at solving problems, the more confident you'll feel when chatting with potential employers.
✨Tip Number 2
Practice makes perfect! Set up mock scenarios where you troubleshoot common desktop support issues. This will not only boost your confidence but also give you real-life examples to share during interviews.
✨Tip Number 3
Network like a pro! Connect with current DEX Support Specialists or IT professionals on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in this field.
✨Tip Number 4
Don't hesitate to apply through our website! Even if you don’t tick every box, we value diverse backgrounds and experiences. If you’re excited about the role and share our values, we want to hear from you!
We think you need these skills to ace DEX Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in end-user support and device management. We want to see how your skills align with the role of DEX Support Specialist!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled technical problems in the past. We love seeing your thought process and how you resolved issues, whether it was in-person or remotely.
Highlight Your Communication Style: Since this role involves a lot of interaction with employees, let us know about your customer-service mindset. Share any experiences where you’ve successfully communicated complex tech issues in a simple way.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Flawless AI
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills for both Windows and macOS systems. Be ready to discuss specific examples of how you've resolved technical issues in the past, as this will show your practical experience and problem-solving abilities.
✨Familiarise Yourself with Device Management
Since the role involves managing company devices, it’s a good idea to understand the basics of device provisioning and lifecycle management. If you have experience with MDM platforms or endpoint management tools, be prepared to talk about that too!
✨Show Off Your Customer Service Skills
This position requires a strong customer-service mindset, so think of times when you’ve gone above and beyond to help someone. Highlight your communication skills and how you’ve maintained high service standards in previous roles.
✨Prepare for Hybrid Work Scenarios
With the role supporting both in-office and remote employees, consider how you would handle common remote working issues. Be ready to share your thoughts on effective collaboration tools and how you can assist with remote setups.