At a Glance
- Tasks: Coordinate seamless holiday operations and deliver exceptional guest experiences.
- Company: Flavours Holidays, a creative travel company focused on culture and connection.
- Benefits: Travel opportunities, ongoing training, and a supportive team environment.
- Other info: Flexible work approach with occasional overseas travel opportunities.
- Why this job: Make a real impact on guests' memorable holiday experiences while exploring beautiful destinations.
- Qualifications: Fluency in Italian and/or Spanish, strong organisational skills, and customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
At Flavours Holidays, we create inspiring small-group holidays centred around creativity, culture, food, and connection. Our guests join us to learn new skills, explore beautiful destinations, and share memorable experiences with like-minded travellers. We are looking for a highly organised and customer-focused Operations Executive to join our Operations team. This is a pivotal role that ensures every aspect of our holidays runs smoothly, from the moment a guest books until they return home.
As an Operations Executive, you will be responsible for delivering an exceptional post-sales guest experience while coordinating the operational details that make our holidays seamless and memorable. Acting as the primary point of contact for guests after booking, you will manage travel information, special requests, and pre-departure communications, while also liaising closely with our overseas partners, including villa owners, drivers, chefs, hosts, and tutors. This role requires excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities- Act as the first point of contact for all post-sales guest enquiries via telephone and email
- Manage the Travel Information inbox and respond to enquiries promptly
- Collect, input, and maintain accurate guest information, including flights, insurance details, dietary requirements, emergency contacts, and dates of birth
- Process balance payments, bank transfers, and telephone payments, and proactively follow up outstanding balances
- Arrange private transfers and provide guests with quotations as required
- Schedule and coordinate pre-departure Zoom calls for guests and tutors
- Issue luggage tags, holiday materials, and other pre-departure documentation
- Monitor and manage the receipt of guest questionnaires and special requirements
- Process cancellations and communicate changes to suppliers and destination teams
- Maintain accurate operational data for holidays, including villas, itineraries, tutors, hosts, chefs, restaurants, transfers, and excursions
- Review and update holiday itineraries to ensure alignment with published information
- Ensure all itineraries, transfer details, and operational information are finalised and distributed within agreed timelines
- Liaise regularly with drivers, villa owners, chefs, hosts, and tutors to confirm arrangements and resolve queries
- Coordinate and book destination visits, excursions, and activities as required
- Support overseas teams with holiday budgets, payment processes, and operational systems
- Review supplier invoices and prepare them for approval
- Conduct regular stock checks and coordinate shipments to overseas destinations
- Undertake occasional overseas visits to support holiday operations, conduct quality checks, and host guests where required
- Build strong relationships with local suppliers and destination teams
- Identify opportunities to improve operational efficiency and enhance the guest experience
- Fluent in Italian and/or Spanish, with strong written and verbal communication skills
- Previous experience in a customer service, travel, hospitality, or operations role
- Excellent organisational skills and exceptional attention to detail
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Strong administrative and data management skills
- Confident using Microsoft Office and CRM or booking systems
- Excellent communication and relationship-building skills
- Ability to work independently and collaboratively as part of a team
- Flexible approach to work and willingness to travel overseas when required
- Experience within the travel, tourism, hospitality, or events sector
- Experience coordinating suppliers or managing logistics
- Additional European language skills
- Previous experience hosting groups or working in overseas destinations
- Passion for travel, food, art, culture, and experiential holidays
- The opportunity to work with a passionate and supportive team
- Travel opportunities to inspiring destinations
- A varied and rewarding role with genuine impact on guest experiences
- Ongoing training and development opportunities
To apply, please send your CV and a covering letter outlining your relevant experience and language skills.
Operations Administrator (Italian and/or Spanish Speaking) in Watford employer: Flavours Holidays
At Flavours Holidays, we pride ourselves on being an exceptional employer that values creativity, culture, and connection. Our supportive work environment fosters personal and professional growth, offering ongoing training and travel opportunities to inspiring destinations. Join our passionate team and play a pivotal role in creating memorable experiences for our guests while enjoying a varied and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator (Italian and/or Spanish Speaking) in Watford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Flavours Holidays. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Flavours Holidays
Don't be shy about reaching out to Flavours Holidays directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Administrator (Italian and/or Spanish Speaking) in Watford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Flavours Holidays and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Flavours Holidays
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
