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- Tasks: Engage with guests, turning enquiries into bookings and providing expert travel advice.
- Company: Join Flavours Holidays, an award-winning travel company creating unforgettable experiences across Europe and beyond.
- Benefits: Enjoy competitive salary, flexible hours, travel opportunities, and a supportive team culture.
- Why this job: Be part of a purpose-led company that values genuine connections and inspires meaningful travel.
- Qualifications: 2+ years in customer-facing roles; strong phone skills and a motivated attitude required.
- Other info: This is an office-based role in Edinburgh; training provided for CRM systems.
The predicted salary is between 28800 - 43200 £ per year.
Do you enjoy speaking to people and building genuine rapport – especially over the phone?
Join an award-winning travel company where we believe in creating real connections with our guests through the power of travel. If you\’re confident making outbound calls, naturally friendly, and work well under your own initiative, this could be the perfect role for you. PLEASE NOTE ROLE IS BASED IN OUR OFFICE (DEAN VILLAGE, EDINBURGH).
At Flavours Holidays , we create unforgettable experiences in Italy, Spain, Morocco, and Scotland – from cooking and painting to Pilates and photography retreats. We’re looking for a Travel Sales Consultant to join our Edinburgh-based team and help guests plan their next inspiring adventure.
This Role is For You If:
- You love building rapport and delivering excellent customer service.
- You\’re excited by the idea of working in a purpose-led, growing travel company.
- You\’re looking for full-time or part-time hours , including some Saturday working .
✨ What You\’ll Be Doing:
- Engage with new and returning guests by phone and email, turning enquiries into bookings.
- Offer expert advice and match each guest with their perfect Flavours holiday.
- Handle brochure requests and follow-up communications with warmth and care.
- Process bookings, manage payments, and keep CRM records up to date.
- Share ideas and contribute in weekly sales meetings.
- Be a positive, collaborative team member who thrives in a guest-first environment.
✅ What You’ll Bring:
- 2+ years’ experience in a customer-facing or sales role – travel industry experience is welcome but not essential.
- Strong phone skills and a natural ability to connect with people.
- Clear, confident communication and strong written English.
- Patience, persistence, and a motivated, can-do attitude.
- Organised and comfortable using CRM or sales systems (training provided).
- You must live within commuting distance of our Edinburgh office – this is an office-based role .
What We Offer:
- Competitive salary , plus performance-based commission.
- Flexibility to work full-time or part-time .
- Opportunities to travel and experience our holidays firsthand.
- Full training, ongoing support, and a clear path for progression.
- A warm, inclusive, and supportive culture where people come first.
- Well-being initiatives , social events, and team lunches.
At Flavours Holidays, our values are at the heart of everything we do.
We’re passionate about creating meaningful travel, authentic in how we connect, and always looking to inspire – both our guests and each other.
Travel Sales Consultant employer: Flavours Holidays
Contact Detail:
Flavours Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Sales Consultant
✨Tip Number 1
Familiarise yourself with the destinations Flavours Holidays offers. Knowing the ins and outs of Italy, Spain, Morocco, and Scotland will help you engage with potential guests and provide tailored recommendations that resonate with their interests.
✨Tip Number 2
Practice your phone skills by role-playing sales calls with friends or family. This will help you build confidence in making outbound calls and improve your ability to connect with people over the phone, which is crucial for this role.
✨Tip Number 3
Showcase your customer service skills by sharing examples of how you've successfully built rapport with clients in previous roles. Be ready to discuss specific situations where your communication made a difference in a customer's experience.
✨Tip Number 4
Research CRM systems commonly used in the travel industry. Familiarity with these tools can give you an edge, as it shows your initiative and readiness to adapt to the systems Flavours Holidays uses for managing bookings and customer interactions.
We think you need these skills to ace Travel Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales roles. Emphasise any previous work in the travel industry, even if it's not essential, and showcase your strong phone skills and ability to connect with people.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for travel and customer service. Mention specific experiences where you've built rapport with clients and how you can contribute to Flavours Holidays' mission of creating meaningful travel experiences.
Showcase Communication Skills: Since clear and confident communication is key for this role, ensure your application is well-written and free of errors. Use a friendly tone that reflects your personality and aligns with the company culture.
Highlight Organisational Skills: Mention any experience you have with CRM systems or sales processes. If you have examples of how you've managed bookings or maintained records in previous roles, include those to demonstrate your organisational abilities.
How to prepare for a job interview at Flavours Holidays
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations that inspire you, as this will resonate with the company's mission of creating unforgettable experiences.
✨Demonstrate Your Communication Skills
Since the role involves engaging with guests over the phone, practice clear and confident communication. You might want to prepare a few examples of how you've successfully built rapport with customers in previous roles.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises where you may need to handle a mock customer enquiry. This will showcase your ability to think on your feet and provide excellent customer service under pressure.
✨Research the Company and Its Values
Familiarise yourself with Flavours Holidays and their values. Understanding their focus on meaningful travel and guest-first approach will help you align your answers with what they are looking for in a candidate.