At a Glance
- Tasks: Coordinate seamless holiday operations and deliver exceptional guest experiences.
- Company: Flavours Holidays, a creative travel company focused on culture and connection.
- Benefits: Travel opportunities, ongoing training, and a supportive team environment.
- Other info: Flexible work approach with opportunities for overseas travel.
- Why this job: Make a real impact on guests' memorable holiday experiences while exploring beautiful destinations.
- Qualifications: Fluency in Italian and/or Spanish, with strong customer service and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
At Flavours Holidays, we create inspiring small-group holidays centred around creativity, culture, food, and connection. Our guests join us to learn new skills, explore beautiful destinations, and share memorable experiences with like-minded travellers. We are looking for a highly organised and customer-focused Operations Executive to join our Operations team. This is a pivotal role that ensures every aspect of our holidays runs smoothly, from the moment a guest books until they return home.
As an Operations Executive, you will be responsible for delivering an exceptional post-sales guest experience while coordinating the operational details that make our holidays seamless and memorable. Acting as the primary point of contact for guests after booking, you will manage travel information, special requests, and pre-departure communications, while also liaising closely with our overseas partners, including villa owners, drivers, chefs, hosts, and tutors. This role requires excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities- Act as the first point of contact for all post-sales guest enquiries via telephone and email
- Manage the Travel Information inbox and respond to enquiries promptly
- Collect, input, and maintain accurate guest information, including flights, insurance details, dietary requirements, emergency contacts, and dates of birth
- Process balance payments, bank transfers, and telephone payments, and proactively follow up outstanding balances
- Arrange private transfers and provide guests with quotations as required
- Schedule and coordinate pre-departure Zoom calls for guests and tutors
- Issue luggage tags, holiday materials, and other pre-departure documentation
- Monitor and manage the receipt of guest questionnaires and special requirements
- Process cancellations and communicate changes to suppliers and destination teams
- Maintain accurate operational data for holidays, including villas, itineraries, tutors, hosts, chefs, restaurants, transfers, and excursions
- Review and update holiday itineraries to ensure alignment with published information
- Ensure all itineraries, transfer details, and operational information are finalised and distributed within agreed timelines
- Liaise regularly with drivers, villa owners, chefs, hosts, and tutors to confirm arrangements and resolve queries
- Coordinate and book destination visits, excursions, and activities as required
- Support overseas teams with holiday budgets, payment processes, and operational systems
- Review supplier invoices and prepare them for approval
- Conduct regular stock checks and coordinate shipments to overseas destinations
- Undertake occasional overseas visits to support holiday operations, conduct quality checks, and host guests where required
- Build strong relationships with local suppliers and destination teams
- Identify opportunities to improve operational efficiency and enhance the guest experience
- Fluent in Italian and/or Spanish, with strong written and verbal communication skills
- Previous experience in a customer service, travel, hospitality, or operations role
- Excellent organisational skills and exceptional attention to detail
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Strong administrative and data management skills
- Confident using Microsoft Office and CRM or booking systems
- Excellent communication and relationship-building skills
- Ability to work independently and collaboratively as part of a team
- Flexible approach to work and willingness to travel overseas when required
- Experience within the travel, tourism, hospitality, or events sector
- Experience coordinating suppliers or managing logistics
- Additional European language skills
- Previous experience hosting groups or working in overseas destinations
- Passion for travel, food, art, culture, and experiential holidays
- The opportunity to work with a passionate and supportive team
- Travel opportunities to inspiring destinations
- A varied and rewarding role with genuine impact on guest experiences
- Ongoing training and development opportunities
To apply, please send your CV and a covering letter outlining your relevant experience and language skills.
Operations Administrator (Italian and/or Spanish Speaking) in Glasgow employer: Flavours Holidays
At Flavours Holidays, we pride ourselves on being an exceptional employer that values creativity, culture, and connection. Our supportive work environment fosters personal and professional growth, offering ongoing training and travel opportunities to inspiring destinations. Join our passionate team and play a pivotal role in creating memorable experiences for our guests while enjoying a varied and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator (Italian and/or Spanish Speaking) in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Flavours Holidays. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Flavours Holidays before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Administrator (Italian and/or Spanish Speaking) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Flavours Holidays:Your cover letter is your chance to shine! Tell us why you want to work at Flavours Holidays specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Flavours Holidays!
How to prepare for a job interview at Flavours Holidays
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
