At a Glance
- Tasks: Coordinate seamless holiday operations and deliver exceptional guest experiences.
- Company: Flavours Holidays, a creative travel company focused on culture and connection.
- Benefits: Travel opportunities, ongoing training, and a supportive team environment.
- Other info: Flexible role with opportunities for overseas travel and personal growth.
- Why this job: Make a real impact on guests' memorable holiday experiences while exploring beautiful destinations.
- Qualifications: Fluent in Italian and/or Spanish with strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
About Us
At Flavours Holidays, we create inspiring small-group holidays centred around creativity, culture, food, and connection. Our guests join us to learn new skills, explore beautiful destinations, and share memorable experiences with like-minded travellers.
We are looking for a highly organised and customer-focused Operations Executive to join our Operations team. This is a pivotal role that ensures every aspect of our holidays runs smoothly, from the moment a guest books until they return home.
The Role
As an Operations Executive, you will be responsible for delivering an exceptional post-sales guest experience while coordinating the operational details that make our holidays seamless and memorable. Acting as the primary point of contact for guests after booking, you will manage travel information, special requests, and pre-departure communications, while also liaising closely with our overseas partners, including villa owners, drivers, chefs, hosts, and tutors. This role requires excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Act as the first point of contact for all post-sales guest enquiries via telephone and email
- Manage the Travel Information inbox and respond to enquiries promptly
- Collect, input, and maintain accurate guest information, including flights, insurance details, dietary requirements, emergency contacts, and dates of birth
- Process balance payments, bank transfers, and telephone payments, and proactively follow up outstanding balances
- Arrange private transfers and provide guests with quotations as required
- Schedule and coordinate pre-departure Zoom calls for guests and tutors
- Issue luggage tags, holiday materials, and other pre-departure documentation
- Monitor and manage the receipt of guest questionnaires and special requirements
- Process cancellations and communicate changes to suppliers and destination teams
Holiday Operations and Coordination
- Maintain accurate operational data for holidays, including villas, itineraries, tutors, hosts, chefs, restaurants, transfers, and excursions
- Review and update holiday itineraries to ensure alignment with published information
- Ensure all itineraries, transfer details, and operational information are finalised and distributed within agreed timelines
- Liaise regularly with drivers, villa owners, chefs, hosts, and tutors to confirm arrangements and resolve queries
- Coordinate and book destination visits, excursions, and activities as required
- Support overseas teams with holiday budgets, payment processes, and operational systems
- Review supplier invoices and prepare them for approval
- Conduct regular stock checks and coordinate shipments to overseas destinations
Destination Support
- Undertake occasional overseas visits to support holiday operations, conduct quality checks, and host guests where required
- Build strong relationships with local suppliers and destination teams
- Identify opportunities to improve operational efficiency and enhance the guest experience
Skills, Knowledge and Experience
Essential
- Fluent in Italian and/or Spanish, with strong written and verbal communication skills
- Previous experience in a customer service, travel, hospitality, or operations role
- Excellent organisational skills and exceptional attention to detail
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Strong administrative and data management skills
- Confident using Microsoft Office and CRM or booking systems
- Excellent communication and relationship-building skills
- Ability to work independently and collaboratively as part of a team
- Flexible approach to work and willingness to travel overseas when required
Desirable
- Experience within the travel, tourism, hospitality, or events sector
- Experience coordinating suppliers or managing logistics
- Additional European language skills
- Previous experience hosting groups or working in overseas destinations
- Passion for travel, food, art, culture, and experiential holidays
What We Offer
- The opportunity to work with a passionate and supportive team
- Travel opportunities to inspiring destinations
- A varied and rewarding role with genuine impact on guest experiences
- Ongoing training and development opportunities
To apply, please send your CV and a covering letter outlining your relevant experience and language skills.
Locations
Operations Administrator (Italian and/or Spanish Speaking) in Cheshire, Warrington employer: Flavours Holidays
At Flavours Holidays, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity, collaboration, and personal growth. As an Operations Administrator, you will be part of a dedicated team that not only supports your professional development through ongoing training but also offers the unique opportunity to travel to inspiring destinations while making a meaningful impact on our guests' experiences. Join us in creating unforgettable holidays where your organisational skills and passion for culture can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator (Italian and/or Spanish Speaking) in Cheshire, Warrington
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Flavours Holidays who are looking for fresh talent for roles like Operations Administrator (Italian and/or Spanish Speaking).
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Flavours Holidays and give you a leg up for your Operations Administrator (Italian and/or Spanish Speaking) application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Operations Administrator (Italian and/or Spanish Speaking) openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Operations Administrator (Italian and/or Spanish Speaking) in Cheshire, Warrington
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Operations Administrator (Italian and/or Spanish Speaking) role at Flavours Holidays.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Operations Administrator (Italian and/or Spanish Speaking) position at Flavours Holidays.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Flavours Holidays.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Flavours Holidays's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Operations Administrator (Italian and/or Spanish Speaking).
How to prepare for a job interview at Flavours Holidays
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Flavours Holidays.
