Web Merchandiser in Guildford

Key Responsibilities

Product Management & Website Merchandising

• Build and maintain products across multiple Shopify stores.
• Ensure product titles, descriptions, specifications, imagery, pricing, variants and other product information are accurate and consistent.
• Categorise products correctly and ensure they appear within the appropriate collections and areas of the websites.
• Merchandise product ranges to ensure customers can easily discover key, new and relevant products.
• Ensure new products are ready to launch online in line with stock availability and commercial plans.
• Regularly review existing products and make improvements to how they are presented online.
• Identify and resolve product setup, content or merchandising issues across the websites.

Product Performance

• Regularly review product sales performance across the business.
• Identify best sellers, emerging trends and products that are underperforming.
• Provide recommendations on how products or ranges could be merchandised differently to improve performance.
• Closely monitor newly launched products to understand how they perform following launch.
• Highlight products that may require additional marketing, promotional support or improved website visibility.
• Work with the wider eCommerce team to ensure key commercial opportunities are reflected across the websites.
• Produce and contribute to regular product performance reporting.

New Product Management

• Maintain a clear understanding of new products being purchased and introduced into the business.
• Attend weekly meetings with relevant teams to discuss:
• New products being purchased.
• Expected arrival dates.
• Upcoming product launches.
• Changes to existing product ranges.
• Products being discontinued or replaced.
• Plan website product builds in advance to ensure products are ready when stock arrives.
• Work with internal teams to gather the product information, imagery and assets required for launch.
• Keep relevant stakeholders updated on product launch readiness.

Sales & Product Analysis

• Analyse product, brand and category performance to identify growth, decline and emerging trends.
• Highlight significant changes in sales performance and investigate potential causes.
• Provide clear commentary explaining what has changed and the likely drivers behind performance.
• Identify products, categories or brands that require additional marketing support.
• Support trading and marketing decisions with relevant data and insights.
• Where appropriate, analyse performance against previous periods, promotions and wider commercial activity.

Skills and Experience

Essential

• Previous experience in eCommerce, online merchandising or product management.
• Excellent attention to detail.
• Strong organisational skills and the ability to manage multiple products and deadlines.
• Commercial awareness and an interest in understanding why products perform well or underperform.
• Confidence working with sales data and identifying trends.
• Comfortable working with spreadsheets, particularly Excel.
• Strong written communication skills.
• Ability to work independently while collaborating with multiple teams.
• Proactive approach to identifying issues and opportunities.
• Comfortable working in a fast-moving eCommerce environment.

Desirable

• Experience using Shopify or Shopify Plus.
• Experience managing large online product catalogues.
• Experience using website analytics, reporting or product performance tools.
• Understanding of online merchandising principles, including product sorting, collections, cross-selling and product discovery.