At a Glance
- Tasks: Lead B2C P&L, drive retail and eCommerce growth, and enhance customer experience.
- Company: Dynamic retail company focused on innovation and growth.
- Benefits: Competitive salary, leadership opportunities, and a vibrant work culture.
- Other info: Join a forward-thinking team dedicated to excellence and growth.
- Why this job: Make a significant impact in a fast-paced environment while leading a talented team.
- Qualifications: Senior leadership experience in retail and eCommerce with strong commercial acumen.
The predicted salary is between 80000 - 100000 £ per year.
You will have full accountability for the B2C P&L, leading the performance and development of:
- Retail Operations
- eCommerce
- Digital Trading
- Customer Experience
This role requires a commercially astute leader who can combine strategic thinking with strong operational delivery. You will be responsible for:
- Driving retail and eCommerce growth
- Leading omnichannel trading performance
- Improving customer experience across all touchpoints
- Developing pricing, promotional, and margin strategies
- Using data and insight to support commercial decision-making
- Building and developing high-performing teams
- Delivering clear commercial reporting to the Board
You will also work closely with Marketing to ensure campaigns, customer acquisition activity, and brand execution deliver measurable commercial impact.
What We are Looking for:
We are looking for someone who can bring:
- Significant senior leadership experience within retail and eCommerce
- Strong commercial and P&L management capability
- Experience scaling multi-site retail operations
- A proven track record in driving digital growth
- Strong leadership presence and credibility at Executive level
- A data-led and results-focused approach
- The ability to operate effectively in a fast-paced environment
This role would suit a commercially focused retail leader who is comfortable driving pace, accountability, and performance across multiple channels.
Group Sales Director (B2C) in Darwen employer: Flavour Warehouse
As a Group Sales Director (B2C) at our company, you will thrive in a dynamic and innovative environment that champions growth and excellence. We offer a collaborative work culture that prioritises employee development, providing ample opportunities for professional advancement while fostering a strong sense of community. Located in a vibrant area, our company not only values your contributions but also supports a healthy work-life balance, making it an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Group Sales Director (B2C) in Darwen
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Flavour Warehouse, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Flavour Warehouse!
We think you need these skills to ace Group Sales Director (B2C) in Darwen
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Flavour Warehouse, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Flavour Warehouse and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Flavour Warehouse that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Flavour Warehouse
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
