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- Tasks: Provide top-notch IT support and troubleshoot hardware/software issues for users.
- Company: Join a dynamic team at Flavour Warehouse, a leader in IT solutions.
- Benefits: Enjoy 30 days holiday, life insurance, healthcare plan, and retail discounts.
- Other info: Great opportunities for growth and learning in a supportive environment.
- Why this job: Make a real difference by helping others with tech challenges every day.
- Qualifications: 3 years in technical support, strong Microsoft skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and customer-focused IT Support Technician to join our growing IT team. This role is central to delivering high-quality technical support across the business, ensuring staff receive timely assistance with hardware, software, and system-related issues. You’ll act as a key point of contact for IT support, while also contributing to the maintenance and improvement of core systems and infrastructure.
Key Responsibilities:
- Service Desk Support
- Provide first-line and second-line technical support via phone, email, and in person
- Support users both on-site and remotely across multiple locations
- Take ownership of support tickets, ensuring timely resolution and regular updates
- Log and track all incidents and service requests using the ticketing system
- Deliver a high standard of customer service in line with IT service management principles
- Escalate complex issues where necessary while keeping users informed
- Hardware & Software Support
- Install, configure, and maintain laptops, Macs, desktops, and software
- Troubleshoot hardware and software issues efficiently
- Set up and support mobile devices across the business
- Maintain organised IT equipment storage and asset management
- Assist with recycling, refurbishing, or redeploying IT equipment
- User Support & Training
- Provide guidance and training to users on IT systems and tools
- Use remote support tools to assist users and demonstrate solutions
- Systems & Infrastructure Support
- Assist with maintaining core IT systems and infrastructure
- Support Windows Server environments and associated services (Active Directory, DNS, DHCP, Group Policy, DFS)
- Monitor business-critical systems and ensure uptime and performance
- Contribute to IT projects such as office moves, acquisitions, and system upgrades
What We Are Looking For:
- Minimum 3 years’ experience in a technical support or service desk role
- Strong experience supporting Microsoft environments (Windows 10/11, Windows Server, Microsoft 365)
- Good understanding of PC hardware setup, configuration, and troubleshooting
- Basic networking knowledge
- Experience using helpdesk ticketing systems (e.g. Spiceworks, Zendesk, Freshdesk) is desirable
- Relevant IT certifications (e.g. CompTIA, MCP) are advantageous
Skills & Attributes
- Excellent communication skills with a professional and approachable manner
- Proactive, flexible, and hands-on approach
- Ability to prioritise and manage multiple tasks effectively
- Willingness to learn and develop technical skills
What’s on Offer:
- Salary commensurate with experience
- 30 days holiday increasing with service
- Life Insurance Benefit
- Cashback Healthcare Plan (Westfield Health)
- Discounts on Retail & High Street products (Westfield Rewards)
- Discounts on our products to assist with smoking cessation
- Cycle to Work Scheme
- Additional enhanced benefits with service (access to company caravan, enhanced family friendly benefits)
We look forward to reviewing your application and potentially welcoming you to our team. Flavour Warehouse is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
IT Support Technician employer: Flavour Warehouse Ltd
Contact Detail:
Flavour Warehouse Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Microsoft environments and any relevant IT certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Customer Service Skills: Since this role is all about providing top-notch support, make sure to showcase your customer service experience. Share examples of how you've helped users in the past and how you handle tricky situations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Flavour Warehouse Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft environments, especially Windows 10/11 and Windows Server. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any relevant IT certifications you hold.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've delivered excellent customer service. Prepare to share how you’ve handled difficult situations or resolved complex issues while keeping users informed and satisfied.
✨Familiarise Yourself with Ticketing Systems
If you have experience with helpdesk ticketing systems like Spiceworks or Zendesk, be prepared to talk about it. If not, do a bit of research on how these systems work and be ready to explain how you would manage support tickets effectively.
✨Demonstrate Your Proactive Approach
This role requires a proactive mindset, so think of instances where you've taken the initiative to improve processes or solve problems before they escalated. Highlight your ability to prioritise tasks and manage multiple responsibilities efficiently.