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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and resolve enquiries efficiently.
- Company: Join Flavour Warehouse, a dynamic company committed to innovation and collaboration.
- Benefits: Enjoy competitive salary, 30 days holiday, life insurance, and product discounts.
- Why this job: Make a real impact by leading a passionate team in the vaping industry.
- Qualifications: Proven leadership experience and strong communication skills required.
- Other info: Flexible work arrangements and excellent career growth opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a Customer Service Team Leader to join our Customer Services Team, ensuring our customers receive exceptional service, lead a team of customer service representatives and oversee various responsibilities aimed at addressing customer enquiries and issues promptly.
Key Responsibilities
- Collaborate with team members to streamline processes for maximum efficiency.
- Lead your team in adjusting schedules and resources as required to ensure exceptional service.
- Generate monthly reports and analyse trends making recommendations for improvement.
- Professionally handle incoming phone calls, emails, tickets, and live chat enquiries.
- Deliver outstanding customer service, addressing enquiries and concerns effectively.
- Resolve customer questions and issues in a timely manner, ensuring customer satisfaction.
- Provide well-informed advice and recommendations to customers regarding vaping products.
- Maintain accurate and up-to-date customer records using our internal systems.
- Organise and manage customer information for future reference and analysis.
- Demonstrate a strong understanding of internal processes and ensure strict adherence to them.
- Act as a liaison between both internal and external stakeholders, including marketing, website developers, internal stock team, suppliers, couriers, and manufacturers.
- Assist in resolving order-related issues and responding to customer queries effectively.
- Uphold and promote our company's vision and values in every customer interaction.
- Encourage a customer-centric approach among team members.
- Maintain flexibility in work arrangements to meet customer demands and business needs.
What we’re looking for
- Proven experience of leading a team effectively.
- Previous experience in a customer service role, preferably in the vaping industry.
- Experience of generating reports and recommending improvements.
- Excel, Outlook, Zendesk (desirable), internal systems.
- Strong communication and problem-solving skills.
- Knowledge of vaping products and industry trends.
- Excellent organisational and record-keeping abilities.
What’s on Offer
- Competitive salary commensurate with experience.
- 30 days holiday increasing with service.
- Life Insurance benefit.
- Cashback healthcare plan (Westfield Health).
- Discounts on our products to assist with smoking cessation.
- Cycle to Work Scheme.
- Additional benefits with service (access to company caravan, enhanced family friendly policies).
We look forward to reviewing your application and potentially welcoming you to our team. Flavour Warehouse is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Customer Service Team Leader employer: Flavour Warehouse Ltd
Contact Detail:
Flavour Warehouse Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the vaping industry or customer service field. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you’ve gone above and beyond for customers in the past, especially in the vaping industry!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams. We want to see how you've motivated and guided your team to deliver exceptional service, so share specific examples that showcase your leadership style.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention your relevant experience in customer service, especially if it's in the vaping industry.
Be Data-Driven: Since generating reports and analysing trends is part of the role, include any experience you have with data analysis. We appreciate candidates who can make recommendations based on their findings, so don’t shy away from sharing those insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Flavour Warehouse Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of vaping products and industry trends. Being able to discuss these topics confidently will show that you're not just a leader, but also an expert in the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you improved processes or resolved conflicts, as this will demonstrate your ability to lead effectively.
✨Be Customer-Centric
During the interview, highlight your commitment to exceptional customer service. Share stories of how you've gone above and beyond for customers, as this aligns perfectly with the company's vision and values.
✨Get Familiar with Tools
Familiarise yourself with tools like Excel, Outlook, and Zendesk. If you can speak to your experience with these systems, it will show that you're ready to hit the ground running and manage customer records efficiently.
