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- Tasks: Deliver outstanding customer service via phone, email, and live chat.
- Company: Join Vape Superstore, a leading UK retailer in the vaping industry.
- Benefits: Flexible working hours, including remote options, and opportunities for career growth.
- Other info: Exciting environment with a focus on personal development and teamwork.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a Customer Service Assistant to join Vape Superstore, a leading UK retailer of vaping products with a thriving eCommerce platform and retail presence in London. This will play a key role in delivering outstanding customer experiences across multiple channels. This is a varied and fast-paced role, ideal for someone enthusiastic, organised, and passionate about customer service. With a growing business, there are excellent opportunities for career progression. This role includes some evening work on a rota basis, with the flexibility to work from home.
Key Responsibilities
- Handle customer enquiries via phone, email, and live chat in a professional and friendly manner
- Deliver excellent customer service, ensuring all queries are resolved efficiently
- Manage customer complaints with empathy and a solution-focused approach
- Apply product knowledge to identify cross-selling and upselling opportunities
- Support customers in making informed purchasing decisions
- Process customer orders through the eCommerce platform
- Update orders with tracking information and ensure processes are followed accurately
- Manage customer returns, including processing and record-keeping
- Respond to customer correspondence in a timely and professional manner
- Gather customer feedback and share insights with the wider team to support business improvements
- Assist with data collection and reporting for internal review meetings
What We Are Looking For
- At least 1 year of experience in a customer service role
- Good working knowledge of Microsoft Office (particularly Excel and Word)
- Experience with Shopify or other CMS platforms is desirable but not essential
- Excellent written and verbal communication skills
- Strong customer-focused mindset with a positive, “can-do” attitude
- Ability to work both independently and as part of a team
- Highly organised with strong attention to detail
- Motivated and proactive approach to work
- Minimum of 5 GCSEs (including English and Maths) or equivalent
Flavour Warehouse is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Customer Service Assistant employer: Flavour Warehouse Ltd
Contact Detail:
Flavour Warehouse Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vape Superstore. Understand their products, values, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and complaints during the interview. Remember, showing empathy and a solution-focused mindset is key!
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experience where you've delivered excellent customer service or resolved a tricky situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to deliver outstanding experiences to our customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. Mention any specific skills or experiences that align with what we’re looking for, like handling customer enquiries or using Microsoft Office.
Be Professional Yet Friendly: Remember, we’re all about delivering excellent customer service. Your written application should reflect a professional tone while still being approachable. Show us you can communicate effectively, just like you would with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Flavour Warehouse Ltd
✨Know Your Stuff
Make sure you brush up on your product knowledge before the interview. Familiarise yourself with the vaping products that Vape Superstore offers, as well as any recent trends in the industry. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you've handled complaints or gone the extra mile for a customer. This will demonstrate your strong customer-focused mindset and ability to manage enquiries effectively.
✨Practice Your Communication
Since this role involves handling customer enquiries via phone, email, and live chat, practice your verbal and written communication skills. You might want to do a mock interview with a friend or family member to get comfortable articulating your thoughts clearly and professionally.
✨Be Ready for Flexibility
As the role includes evening work and the possibility of working from home, be prepared to discuss your availability and how you can adapt to the needs of the business. Showing that you're flexible and willing to accommodate different working hours will make you a more attractive candidate.