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- Tasks: Lead a remote support team and deliver top-notch technical assistance.
- Company: A leading media support organisation dedicated to high-quality journalism.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the media industry while supporting a passionate team.
- Qualifications: 3+ years in technical support and mentoring experience required.
- Other info: Monthly meetings in London to connect with the team.
The predicted salary is between 36000 - 60000 £ per year.
A leading media support organization is seeking a Support Team Lead to deliver exceptional technical support in a remote-first environment. The ideal candidate will have over 3 years in technical support roles, experience mentoring, and a strong track record of troubleshooting complex issues. This role involves coaching team members and implementing improvements to enhance customer experience. Join a passionate team committed to supporting high-quality journalism and making a significant impact in the industry. Monthly meetings in London required.
Senior Support Lead - Enterprise Tech (Remote) in London employer: FlatPlan
Contact Detail:
FlatPlan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Lead - Enterprise Tech (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech support field and let them know you're on the hunt for a Senior Support Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to share specific examples of how you've tackled complex issues in the past. This will demonstrate your troubleshooting prowess and give them confidence in your abilities.
✨Tip Number 3
Don’t forget to prepare for those interviews! Research the company and think about how your experience aligns with their mission of supporting high-quality journalism. Tailor your answers to show how you can make a significant impact in their team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly shows your enthusiasm and commitment to joining our passionate team.
We think you need these skills to ace Senior Support Lead - Enterprise Tech (Remote) in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your technical support experience, especially those 3+ years. We want to see how you've tackled complex issues and mentored others, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with our mission of supporting high-quality journalism and improving customer experience. It’ll make you stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you the best fit for the Senior Support Lead position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FlatPlan
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered in your previous roles. This will show that you not only have experience but also a deep understanding of the technical aspects involved.
✨Showcase Your Mentoring Skills
Since this role involves coaching team members, think of examples where you've successfully mentored others. Prepare to share how you approached these situations and the positive outcomes that resulted. This will demonstrate your leadership capabilities and commitment to team development.
✨Emphasise Customer Experience Improvements
Be ready to discuss any initiatives you've implemented to enhance customer experience in your past roles. Highlight specific improvements and their impact on customer satisfaction. This will align perfectly with the organisation's goal of delivering exceptional support.
✨Prepare for Remote Work Challenges
As this is a remote-first position, think about the unique challenges that come with remote work in a support role. Be prepared to discuss how you manage communication, collaboration, and productivity in a virtual environment. This will show that you're not just technically skilled but also adept at working remotely.
