FlatPlan is seeking a Head of Customer Success to lead the teams serving publishers who become customers, improving onboarding, ongoing support and account development. You’ll collaborate with the Founder/CEO, Chief of Staff and Publisher Operations Manager to shape a best-in-class customer experience from handover through renewal and expansion.
You’ll oversee the onboarding journey, drive high-quality support, and lead AI-enabled processes.
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Head of Customer Success — Remote, Drive Publisher Growth employer: FlatPlan
At FlatPlan, we pride ourselves on being a remote-first, fast-growing team that is passionate about delivering high-quality journalism to millions. As a Junior Editorial Quality Analyst, you'll not only contribute to maintaining the highest standards in media publishing but also benefit from a supportive work culture that values your attention to detail and offers ample opportunities for professional growth. With regular interactions across various teams and a commitment to diversity and inclusion, you'll find a meaningful and rewarding environment to kickstart your career in the media industry.
