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For Companies At a Glance
- Tasks: Lead and scale operational teams to enhance customer support and service quality.
- Company: Join Flatpay, a fast-growing fintech revolutionising card payments for businesses.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Why this job: Make a real impact in a dynamic environment while shaping the future of fintech.
- Qualifications: Experience in management, strong problem-solving skills, and a passion for operations.
- Other info: Fast-paced growth with significant internal promotion opportunities.
The predicted salary is between 48000 - 72000 £ per year.
About the job
Who we are
Flatpay is one of the fastest-growing fintech companies in Europe. We were founded in Copenhagen four years ago with a simple mission: to take the stress out of card payments for small and medium-sized businesses. Today, accepting card payments has become unnecessarily complicated. Monthly hardware fees, different rates for different cards, hidden transaction costs, and frequent price increases make payments frustrating for business owners. We built Flatpay to change that. One flat rate across all cards. That’s it. Flatpay is now more than 1,700 people across the UK, Denmark, Finland, Italy, Germany, France, and the Netherlands, and we’re scaling fast. The UK is one of our most important markets - and we’re just getting started.
Role: Senior Operations Manager
Location: On site 5 days per week
Address: Soho Works, 2 Television Centre, White City, London
What you’ll do
We’re looking for a Senior Operations Manager to join Flatpay UK and take ownership of key operational teams as we scale. This is a high-impact role combining strategic thinking with hands-on execution. You will be responsible for building and scaling our Customer Support, Know Your Customer operations, and Installation Team while maintaining exceptional service quality for our merchants. You’ll report directly to the UK Operations Director and play a key role in building the operational backbone of Flatpay UK as the business grows rapidly. Over time, you will play a key role in owning and improving key operational KPIs, strengthening operational infrastructure, and scaling teams and processes.
Who you are
- Ambitious - You’re looking for more than just a job. We only promote internally and we promote fast. If you have the right mindset and performance, the opportunities here are significant.
- Humble - We only work with people we like and once you join it’ll be your job to maintain that. You’re kind, low ego and people love working with you.
- Smart - Smart isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships.
Responsibilities
- Lead the day-to-day operations of the Customer Support and KYC teams, ensuring fast, reliable, and high-quality service for our merchants.
- Work closely together with the Operations Director on operational KPIs and priorities, improvements, and long-term development of the teams.
- Translate strategic priorities into clear operational frameworks, processes, and KPIs.
- Help scale the teams from 5 to 25 people by the end of the year (and likely +50 in 2027), including developing Team Leads and Operational Specialists.
- Build strong operational visibility through data, dashboards, and performance tracking.
- Work cross-functionally with Sales, Product, Compliance, and international teams to improve operational performance and merchant experience.
- Take ownership of complex operational problems and solve them with speed, structure, and pragmatism.
Skills & Attributes
- Strong structured problem-solving skills and ability to break down complex operational challenges.
- Ability to combine strategic thinking with hands-on execution.
- Strong analytical mindset with the ability to define KPIs, analyse performance, and drive improvement.
- Natural leadership ability with the capacity to build and scale teams over time.
- Strong communication skills and ability to align different teams and stakeholders.
- Highly organised and comfortable operating in fast-growing environments with evolving priorities.
- High ownership mentality - you take responsibility, move quickly, and focus on results.
Background
- Experience in management consulting, strategy, operations, or similar analytical roles.
- Strong track record of solving complex problems and driving operational improvements.
- Experience working in high-growth environments is a strong advantage.
- Exposure to operations, process design, or organisational scaling is beneficial but not required.
- Experience in fintech, payments, or regulated industries is a plus but not required.
If this sounds like a good match, we’re looking forward to hearing from you.
Senior Operations Manager employer: Flatpay
Contact Detail:
Flatpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those at Flatpay. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding Flatpay's mission and values. Show us how your experience aligns with our goal of simplifying payments for businesses.
✨Tip Number 3
Be ready to showcase your problem-solving skills. We love candidates who can think on their feet and tackle complex challenges head-on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for ambitious folks who want to grow with us.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and Flatpay shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about making a difference in the fintech space.
Tailor Your CV: Make sure your CV is tailored to the Senior Operations Manager role. Highlight relevant experience, especially in operations and team management, and don’t forget to showcase your problem-solving skills. We love seeing how you’ve tackled challenges in the past!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining Flatpay!
How to prepare for a job interview at Flatpay
✨Know Your Stuff
Before the interview, dive deep into Flatpay's mission and values. Understand their approach to simplifying card payments and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your background to their needs.
✨Showcase Your Leadership Skills
As a Senior Operations Manager, you'll need to demonstrate your ability to lead and scale teams. Prepare examples from your past where you've successfully built or improved operational processes. Highlight your strategic thinking and hands-on execution to show you're the right fit for this high-impact role.
✨Be Data-Driven
Flatpay values strong analytical skills, so come prepared with insights on how you've used data to drive operational improvements. Discuss specific KPIs you've defined and how you've tracked performance in previous roles. This will illustrate your analytical mindset and problem-solving abilities.
✨Emphasise Cultural Fit
Flatpay is looking for humble, ambitious individuals who thrive in a team environment. During the interview, share stories that reflect your low ego and collaborative spirit. Show that you can maintain a positive work culture while driving results, as this is crucial for their fast-growing team.