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For Companies At a Glance
- Tasks: Evaluate calls, manage schedules, and optimise meeting allocations for quality assurance.
- Company: Join Flatpay, a vibrant company that values teamwork and positivity.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Be part of a supportive team that values your contributions and fosters career development.
- Why this job: Make a real difference by improving call quality and enhancing customer interactions.
- Qualifications: Strong communication skills, attention to detail, and a knack for analysis.
The predicted salary is between 30000 - 40000 £ per year.
About the job
Location: 5 days a week – London, White City
Responsibilities
- Booking Quality Assurance & Performance Insights
- Evaluate BDR calls to ensure appropriate qualification, clear value communication, and adherence to expected call standards.
- Identify and report recurring trends, issues, and opportunities to improve call and booking quality.
- Act as a first point of contact for scheduling-related queries from merchants and internal stakeholders.
- Manage meeting schedules including cancellations, rescheduling, and reassignment of appointments.
- Liaise directly with merchants to confirm, reschedule, or retain booked meetings where required.
- Maintain accurate and up-to-date CRM records and Sales Manager calendars.
- Optimise meeting allocation to support efficient routing and minimise travel time for field representatives.
Skills & Attributes
- Confident, clear, and professional communicator with a strong phone presence.
- Able to build rapport quickly with business owners and manage conversations effectively.
- Skilled in objection handling, influencing outcomes, and maintaining control of calls.
- Resilient and composed when handling rejection, pushback, or challenging interactions.
- Highly organised with strong attention to detail across scheduling, CRM, and quality evaluation.
- Analytical and structured thinker, able to assess performance and identify trends or improvement areas.
- Confident in delivering clear, objective, and constructive feedback to improve performance.
Our Values
At Flatpay, how we work matters as much as what we achieve. Happy Humans – We bring energy to our work and create teams people enjoy being part of.
Quality Control Representative in London employer: Flatpay
Contact Detail:
Flatpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Control Representative in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and scenarios related to quality control. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your skills! Bring examples of how you've improved processes or handled tough situations in previous roles. This will demonstrate your analytical thinking and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Quality Control Representative in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Quality Control Representative role. Highlight your communication skills, attention to detail, and any relevant experience in quality assurance or scheduling.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've handled similar responsibilities in the past, especially around evaluating performance and managing schedules.
Showcase Your Analytical Skills: Since the role involves identifying trends and improving call quality, mention any analytical tools or methods you’ve used before. We love seeing how you think critically about performance and quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Flatpay
✨Know Your Quality Control Basics
Before the interview, brush up on your understanding of quality assurance and performance insights. Be ready to discuss how you would evaluate BDR calls and what standards you think are essential for maintaining call quality.
✨Show Off Your Communication Skills
As a Quality Control Representative, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play some scenarios where you handle objections or provide feedback, so you can demonstrate your skills during the interview.
✨Be Organised and Detail-Oriented
Prepare a list of questions about scheduling and meeting coordination. Show that you understand the importance of organisation in this role. Mention any tools or methods you use to stay organised, as this will highlight your attention to detail.
✨Demonstrate Analytical Thinking
Think of examples from your past experiences where you've identified trends or areas for improvement. Be ready to discuss how you approached these situations analytically and what outcomes resulted from your actions. This will show your potential employer that you can think critically about performance.