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For Companies At a Glance
- Tasks: Coach managers to build high-performing teams and improve performance conversations.
- Company: Join a fast-paced, sales-driven tech company in London.
- Benefits: Competitive salary, hands-on experience, and growth opportunities.
- Other info: Thriving culture focused on accountability and results.
- Why this job: Make a real impact by developing confident leaders in a dynamic environment.
- Qualifications: Experience in coaching and performance management in fast-paced settings.
The predicted salary is between 60000 - 75000 £ per year.
Location: London Head Office, W12 7FR (5 days in the office a week)
Reporting to: Head of HR, UK
Functional alignment: Global Head of Coaching & Development
The Leadership Development & Coaching Partner will work directly with managers across Flatpay UK, from first-time team leads to regional leaders, helping them lead confidently, manage performance effectively, and build high-performing teams. This is not a traditional L&D role. It is a hands-on, commercially focused position embedded within a fast-moving, sales-driven environment.
The role focuses on strengthening manager capability, improving performance conversations, embedding consistent probation standards, and reducing early attrition through stronger leadership.
What You'll Do
- To build capable managers and embed clear, commercially aligned leadership standards across Flatpay UK, ensuring our rapid growth is supported by confident, accountable leadership.
- Leadership Development & Coaching
- Deliver and continuously improve the UK leadership development programme.
- Coach managers (1:1 and group settings) on accountability, performance conversations, expectations, and team leadership.
- Support first-time managers in building structured and consistent leadership habits.
- Facilitate practical, high-impact sessions focused on difficult conversations, standards, and driving results.
- Reinforce leadership behaviours aligned with Flatpay's high-performance culture.
- Support managers in applying probation and performance processes consistently and confidently.
- Improve the structure and quality of performance conversations across the organisation.
- Provide guidance on Performance Improvement Plans (PIPs) and documentation standards.
- Identify patterns of underperformance or early attrition linked to leadership capability.
- Work closely with HR to reduce reactive escalations through proactive coaching and clearer expectations.
- Partner with People Operations to monitor probation outcomes and early-tenure attrition.
- Identify trends connected to leadership capability and intervene early.
- Provide pragmatic recommendations to the Head of HR on development priorities and capability risks.
- Contribute to clear manager performance standards that support consistency across the business.
- Partner with Sales Coaches and Training teams to identify leadership capability gaps linked to revenue performance and productivity.
- Translate commercial priorities into targeted leadership development interventions.
- Ensure leadership development remains practical, relevant, and grounded in the realities of a scaling sales organisation.
- Support consistency in leadership standards across departments and regions.
Who You Are
- Experience coaching managers in a fast-paced, commercially driven environment (ideally sales-led).
- Strong capability in performance coaching and accountability conversations.
- Comfortable working with ambitious, high-performing leadership teams.
- Confident challenging constructively and holding standards.
- Strong understanding of performance data and commercial drivers.
- Pragmatic, resilient, and focused on outcomes rather than theory.
- Thrives in growth environments where pace and ambiguity are the norm.
- Experience contributing to leadership development programmes within scaling organisations is highly desirable.
Leadership Development & Performance Partner in London employer: Flatpay
Contact Detail:
Flatpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leadership Development & Performance Partner in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. Focus on those tricky performance conversation scenarios and get comfortable discussing leadership styles. We want you to shine!
✨Tip Number 3
Show us your passion! When you’re in an interview, don’t just talk about your skills—share stories that highlight your experience in coaching and developing leaders. Make it relatable and real; we love authenticity!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Flatpay UK. Let’s make it happen!
We think you need these skills to ace Leadership Development & Performance Partner in London
Some tips for your application 🫡
Show Your Passion for Leadership: When writing your application, let your enthusiasm for leadership development shine through. We want to see how you connect with the role and why you're excited about helping managers grow and succeed in a fast-paced environment.
Be Specific About Your Experience: Don’t just list your previous roles; share specific examples of how you've coached managers or improved performance in past positions. We love seeing concrete achievements that demonstrate your ability to drive results and support high-performing teams.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience in sales-driven environments and how it aligns with our goals at Flatpay UK. This shows us you understand what we’re looking for and how you can contribute.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality come through in your writing. We’re looking for someone who fits into our culture, so a touch of authenticity can go a long way. Remember to apply through our website for the best chance!
How to prepare for a job interview at Flatpay
✨Know Your Leadership Stuff
Make sure you brush up on leadership theories and practices, especially those that align with a sales-driven environment. Be ready to discuss your experience coaching managers and how you've helped them improve performance conversations.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached first-time managers or led high-impact sessions. Highlight specific situations where your coaching made a tangible difference in team performance or reduced attrition.
✨Understand the Commercial Landscape
Familiarise yourself with Flatpay's business model and the commercial drivers behind their success. Be prepared to discuss how you can translate these commercial priorities into effective leadership development interventions.
✨Be Ready for Real Talk
Expect questions about handling difficult conversations and performance issues. Think of scenarios where you've had to challenge leadership standards constructively and how you navigated those discussions to achieve positive outcomes.