At a Glance
- Tasks: Verify new merchant deals and ensure accurate onboarding for a great customer experience.
- Company: Join Flatpay, one of Europe's fastest-growing fintech companies with a vibrant culture.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Work independently in a focused role with minimal distractions.
- Why this job: Make a real impact by spotting patterns and ensuring accuracy in merchant onboarding.
- Qualifications: Meticulous attention to detail and strong pattern recognition skills required.
The predicted salary is between 30000 - 40000 £ per year.
Flatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK.
Role: KYC Agent
Location: 5 days a week – London, White City
About the Role
You'll spend your day verifying new merchant deals — ensuring that we onboard accurately first time, ultimately giving our customers a great first impression. If a process wasn't followed or data is incomplete, you'll catch it. This is focused, deep-work admin that rewards pattern recognition. You'll be comfortable handling high volumes as we expand — 20 to 50 deals a day on average. The work suits people who genuinely find satisfaction in spotting what others miss and in getting through a long list cleanly. You'll spend very little time on the phone with customers or in meetings. It's a role that allows for focus and flow rather than rapidly switching context.
Responsibilities
- Review 20–50 merchant onboarding cases daily
- Cross-check details across our CRM, signed contracts, and external registries (Companies House and similar)
- Flag inconsistencies, missing information, or anything that doesn't add up
- Keep records clean, tidy, and audit-ready
- Spot patterns — if the same issue keeps appearing, surface it so we can fix the upstream process
- Work to a daily volume target without sacrificing accuracy
Skills & Attributes
- Genuinely meticulous attention to detail — you're the person who notices the typo nobody else does
- Ability to stay focused on repetitive work for hours at a time without losing accuracy
- Strong pattern recognition — you'll quickly learn what a clean file looks like and spot what doesn't fit
- Comfortable working independently on a queue, with your own pace and rhythm
- Calm, methodical temperament — this role rewards consistency over speed-bursts
- Confident with screens and digital tools (we'll train you on ours)
Our Values
- Happy Humans — We bring energy to our work and create teams people enjoy being part of.
- No Assholes — We perform at a high level while treating colleagues and customers with respect.
- It's Our Business, Own It — Everyone takes responsibility and manages their work like it's their own business.
- Start With No — We challenge ideas, think commercially and focus on what truly creates value.
- Sky-High Ambitions — We set bold goals and expect people to keep raising the bar.
- The Best Argument Wins — Titles don't decide outcomes. We debate openly to reach the best decisions.
Background & Requirements
- Fluent in English
- Right to work in the UK (visa sponsorship is not available for this role)
- Able to work from our White City office 5 days a week
Hiring Process
- Application Review — Our Talent Team reviews your CV to assess experience and potential fit.
- Talent Team Call (20–30 minutes) — A conversation to understand your background and discuss what motivates you.
- 1:1 Microsoft Teams interview with Manager
- Offer — Successful candidates receive a fast turnaround to offer.
About us
Welcome to Flatpay! Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services. Today, we are one of the fastest-growing fintech companies out of the Nordics - and Denmark's fastest unicorn! Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +2.000 passionate colleagues dedicated to making a difference in the world of payments. What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs. Let's shape the future of merchants together!
KYC Agent in London employer: Flatpay
Flatpay is an exceptional employer that champions a vibrant and supportive work culture, where meticulous attention to detail is not just valued but celebrated. Located in the dynamic White City area of London, we offer our KYC Agents the opportunity to thrive in a focused environment, with clear growth paths and the chance to contribute meaningfully to our innovative fintech solutions. Join us and be part of a team that prioritises respect, ambition, and collaboration, ensuring that every employee feels empowered and engaged.
StudySmarter Expert Advice🤫
We think this is how you could land KYC Agent in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Flatpay. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace KYC Agent in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Flatpay.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Flatpay's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Flatpay
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Flatpay.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Flatpay will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Flatpay employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
