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- Tasks: Engage with customers, tackle their concerns, and drive retention strategies.
- Company: Fast-growing fintech company based in London.
- Benefits: Rapid career progression and a chance to shape retention strategies.
- Why this job: Make a real impact on customer relationships and revenue protection.
- Qualifications: Experience in sales or account management is preferred.
- Other info: Join a dynamic environment with exciting growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
A fast-scaling fintech in London is looking for a commercially driven Retention Agent to manage churn risk and enhance customer relationships. The role involves directly interacting with customers, addressing their concerns, and protecting revenue through strategic decision-making.
Ideal candidates have experience in sales or account management. This position offers rapid career progression and the chance to influence retention strategy in a dynamic environment.
Commercial Retention Specialist in London employer: Flatpay
Contact Detail:
Flatpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Retention Specialist in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your experience in sales or account management, so prepare a few key stories that showcase your skills in managing customer relationships and reducing churn.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on the role.
We think you need these skills to ace Commercial Retention Specialist in London
Some tips for your application 🫡
Show Your Sales Savvy: Make sure to highlight any experience you have in sales or account management. We want to see how you've successfully managed customer relationships and tackled churn risk in the past.
Be Personable: Since this role involves directly interacting with customers, let your personality shine through! Use a friendly tone in your application to show us that you can connect with customers and address their concerns effectively.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CV and cover letter to reflect the specific skills and experiences that align with the Commercial Retention Specialist role. Show us why you're the perfect fit!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Flatpay
✨Know Your Numbers
As a Commercial Retention Specialist, you'll need to demonstrate your understanding of churn rates and customer retention metrics. Brush up on relevant statistics and be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Communication Skills
Since the role involves directly interacting with customers, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully resolved customer concerns or enhanced relationships in past positions.
✨Understand the Company’s Strategy
Research the fintech company’s current retention strategies and be prepared to discuss how you can contribute. Think about innovative ideas you could bring to the table that align with their goals and values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think through potential customer issues you might face and how you would handle them, focusing on strategic decision-making to protect revenue.
