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- Tasks: Monitor call quality and provide feedback to improve performance.
- Company: Join Flatpay, a fast-growing fintech revolutionising card payments for SMBs.
- Benefits: Internal promotions, dynamic work environment, and opportunities for rapid career growth.
- Why this job: Be part of a team that values ambition, humility, and smart communication.
- Qualifications: Strong communication skills and experience in sales or customer service.
- Other info: Work on-site in London with a collaborative and supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with the mission to take the stress out of card payments for SMBs. Businesses want to focus on what they do best; running their business. But monthly hardware fees, different rates for different cards, extra costs on every transaction and frequent price increases have made payments too stressful. That’s why we started Flatpay. One flat rate across all cards – that’s it. We’re already more than 1,000 people across Denmark, Finland, Italy, Germany and France and recently launched in the UK.
Location: On site 5 days per week
Address: Soho Works, 2 Television Centre, White City, London
Responsibilities:
- Monitor call quality: Listen to and evaluate BDR calls to ensure the right qualification, pitch quality, and communication flow.
- Assess booking quality: Review meetings booked by BDRs to confirm the merchant’s understanding of the meeting purpose and value.
- Call verification: Follow up on booked meetings on the performance date to verify their accuracy and quality.
- Collaborate with Team Leads: Share feedback on individual and team performance to help improve booking and call quality.
- Optimise meeting allocation: Help ensure meetings are scheduled efficiently to minimise travel time for field representatives.
- Track quality metrics: Maintain structured records of evaluations and highlight recurring trends or areas for improvement.
Who you are:
- Ambitious – You’re looking for more than just a 9‑5. We only promote internally and we promote fast. If you have the right skills and a killer attitude there’s no limit for you here.
- Humble – We only work with people we like and once you join it’ll be your job to ensure that too. You’re kind, low ego and people love working with you.
- Smart – This isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships.
Skills & Attributes:
- Strong communication and listening skills, with great attention to detail.
- Experience in sales, customer service, or quality assurance (ideally within a call‑based environment).
- A structured and analytical mindset with a focus on maintaining high standards.
- Confidence in giving constructive, objective feedback.
- Fluency in English (additional European languages are a plus).
- A proactive, organised, and collaborative approach – comfortable working on site 5 days a week in a fast paced environment.
Call Quality Control Representative in London employer: Flatpay
Contact Detail:
Flatpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Quality Control Representative in London
✨Tip Number 1
Get to know the company inside out! Research Flatpay's mission and values, and think about how your skills align with their goals. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can contribute to improving call quality at Flatpay.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Flatpay team and ready to take on the challenge.
We think you need these skills to ace Call Quality Control Representative in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Quality Control Representative role. Highlight any relevant experience in sales, customer service, or quality assurance, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Flatpay. Mention your ambition and how you align with our values of being humble and smart.
Showcase Your Attention to Detail: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. A well-structured application reflects your analytical mindset and commitment to high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Flatpay
✨Know the Company Inside Out
Before your interview, make sure you research Flatpay thoroughly. Understand their mission, values, and what sets them apart in the payment industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Call Quality Control Representative, strong communication is key. Prepare examples from your past experiences where you successfully communicated feedback or resolved issues. Practise articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Your Analytical Mindset
Flatpay values a structured and analytical approach. Be ready to discuss how you've used data or metrics to improve processes in previous roles. Think of specific instances where your attention to detail made a difference in quality assurance.
✨Emphasise Team Collaboration
Since the role involves working closely with Team Leads and other representatives, highlight your collaborative experiences. Share stories that illustrate your ability to work well in a team, give constructive feedback, and contribute to a positive work environment.
