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- Tasks: Monitor calls and assess meeting bookings to enhance quality and performance.
- Company: Rapidly growing payment solutions company in London.
- Benefits: Opportunities for growth, dynamic environment, and a focus on high standards.
- Why this job: Join a vibrant team and make a real impact on customer experience.
- Qualifications: Strong communication skills and experience in customer service or quality assurance.
- Other info: Ambitious and humble individuals will thrive in this role.
The predicted salary is between 30000 - 42000 £ per year.
A rapidly growing payment solutions company is looking for an individual to oversee call and booking quality in London. You'll monitor calls, assess meeting bookings, and provide feedback to improve performance.
The ideal candidate is ambitious, humble, and smart, with strong communication skills and relevant experience in customer service or quality assurance.
This role offers opportunities for growth within the company, focusing on maintaining high standards in a dynamic environment.
Call Quality & Booking QA Specialist – On-site London employer: Flatpay
Contact Detail:
Flatpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Quality & Booking QA Specialist – On-site London
✨Tip Number 1
Network like a pro! Reach out to people in the payment solutions industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to call quality and customer service. We recommend role-playing with a friend to get comfortable with your responses and showcase your communication skills.
✨Tip Number 3
Showcase your ambition and growth mindset during interviews. Share examples of how you've improved processes or provided feedback in previous roles. This will demonstrate that you're not just looking for a job, but a place to grow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Call Quality & Booking QA Specialist – On-site London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant customer service or quality assurance roles you've had, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Call Quality & Booking QA Specialist role. Share specific examples of how you've improved performance in previous roles and show us your ambition.
Show Your Personality: We love seeing the real you! Don’t be afraid to let your personality shine through in your application. Being ambitious, humble, and smart is great, but showing us how you embody these traits can really make you stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Flatpay
✨Know the Company Inside Out
Before your interview, take some time to research the payment solutions company. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Call Quality & Booking QA Specialist, strong communication skills are key. Prepare examples from your past experiences where you successfully communicated feedback or resolved issues. Practising clear and concise responses will demonstrate your ability to convey information effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think of scenarios where you had to monitor calls or provide quality assurance feedback. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Emphasise Your Growth Mindset
The company values ambition and humility, so be ready to discuss how you’ve learned from past experiences. Share instances where you sought feedback and made improvements. This will show that you’re not just looking for a job, but are eager to grow within the company.
