At a Glance
- Tasks: Support the installation of payment terminals and ensure a smooth onboarding experience for merchants.
- Company: Join Flatpay, one of Europe's fastest-growing fintech companies with a vibrant culture.
- Benefits: Fast career progression, supportive team environment, and the chance to make a real impact.
- Other info: Work in a fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team transforming payment solutions for small businesses across Europe.
- Qualifications: Strong communication skills and a customer-focused mindset; tech interest is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with the mission to take the stress out of card payments for SMBs. Businesses want to focus on what they do best; running their business. But monthly hardware fees, different rates for different cards, extra costs on every transaction and frequent price increases have made payments too stressful. That’s why we started Flatpay. One flat rate across all cards - that’s it. We’re already more than 1,700 people across the United Kingdom, Denmark, Finland, Italy, Germany and France.
What You'll Do
- Coordinate and support the installation of Flatpay payment terminals for new merchants over the phone. You will manage the installation process from scheduling to delivery, ensuring a smooth onboarding experience for our customers.
- Provide remote support to merchants during installations. You will guide customers step by step over the phone to ensure terminals are installed correctly and ready to accept payments.
- Prepare and manage installation logistics. This includes configuring devices, coordinating shipments, and ensuring merchants receive the correct hardware on time.
- Act as a key point of contact during the onboarding process. You will communicate with merchants and internal teams to ensure installations are completed quickly and without friction.
- Work closely with internal teams including Sales, Operations, and Technical Support to coordinate installations and resolve issues when they arise.
- Document installation activities and ensure all systems are correctly set up and activated.
- Identify recurring issues or friction points during installations and flag them internally so processes can continuously improve.
Skills & Attributes
- Interest and understanding in technology and the ability to quickly understand new systems, tools, and hardware.
- Excellent communication skills with the ability to guide customers clearly and confidently over the phone.
- Highly organized and able to manage multiple installations and tasks at the same time.
- Structured and solution oriented approach to problem solving.
- Customer focused mindset with a strong motivation to deliver a smooth onboarding experience.
- Comfortable working in a fast growing environment where priorities can evolve quickly.
- Positive, hands on attitude and willingness to support the team wherever needed.
Background
- Some experience working with technical products, hardware installations, customer support, or onboarding roles is an advantage but not required.
- Experience in operations, logistics coordination, technical support, or customer facing roles is a plus.
- Basic understanding of IT systems, payment terminals, or technical products is beneficial but not needed.
If this sounds like a good match, we’re looking forward to hearing from you.
About Us
Welcome to Flatpay! Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services. Today, we are one of the fastest-growing fintech companies in the Nordics - and Denmark's fastest unicorn! Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +1.500 passionate colleagues dedicated to making a difference in the financial world. What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs. Let's shape the future of 7 million European merchants together!
Installation Support Agent employer: Flatpay
Flatpay is an exceptional employer that champions a vibrant and dynamic work culture, where ambition and collaboration thrive. With a commitment to internal promotions and rapid career growth, employees are empowered to reach their full potential while enjoying the benefits of working in a fast-paced fintech environment in the heart of London. Join a passionate team dedicated to transforming payment solutions for SMBs, and be part of a company that values kindness, smart thinking, and a customer-focused mindset.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Support Agent
✨Tip Number 1
Get to know the company inside out! Research Flatpay's mission and values, and think about how your skills align with their goals. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves guiding customers over the phone, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with explaining technical concepts in simple terms.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Flatpay and ready to take the next step in your career.
We think you need these skills to ace Installation Support Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the company. A bit of humour or a personal touch can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Installation Support Agent role. Highlight any relevant experience you have with customer support or technical products, and connect your skills to what we’re looking for. This shows us that you’ve done your homework and are genuinely interested.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Flatpay and what we’re all about before you hit send!
How to prepare for a job interview at Flatpay
✨Know Your Tech
Brush up on your understanding of payment terminals and basic IT systems. Flatpay values candidates who can quickly grasp new technology, so be ready to discuss any relevant experience you have with technical products or customer support.
✨Show Off Your Communication Skills
Since you'll be guiding customers over the phone, practice clear and confident communication. Think about how you can explain complex processes simply and effectively, as this will be key in ensuring a smooth onboarding experience for merchants.
✨Demonstrate Your Organisational Skills
Flatpay is all about managing multiple installations and tasks simultaneously. Prepare examples from your past experiences where you successfully juggled various responsibilities, showcasing your ability to stay organised and focused under pressure.
✨Emphasise Your Customer-Centric Mindset
Flatpay is looking for someone with a strong motivation to deliver excellent service. Be ready to share stories that highlight your commitment to customer satisfaction and how you've gone the extra mile to ensure a positive experience for clients.
