Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and help merchants onboard smoothly.
- Company: Join a leading fintech company making waves in the UK.
- Benefits: Gain valuable experience in a fast-paced environment with growth potential.
- Why this job: Be part of a dynamic team enhancing customer experiences every day.
- Qualifications: 1-2 years in customer service and excellent communication skills.
- Other info: In-office role in London, perfect for those who thrive in vibrant settings.
The predicted salary is between 28800 - 48000 £ per year.
A leading fintech company in the UK is looking for an Entry-level Customer Support Representative. In this role, you will provide technical support to merchants, troubleshooting issues and facilitating successful onboarding.
Ideal candidates will have:
- 1-2 years in customer service
- Strong communication skills
- Comfortable working in a fast-paced environment
This position is based in London, requiring in-office work five days a week and focusing on service optimization to enhance the customer experience.
Fintech Customer Operations Pro employer: Flatpay
Contact Detail:
Flatpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fintech Customer Operations Pro
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, make sure you can clearly explain technical issues and solutions. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and stand out from the crowd. Plus, it shows you’re serious about joining our fintech family!
We think you need these skills to ace Fintech Customer Operations Pro
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your communication prowess and any tech-savvy abilities you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Fintech Customer Operations Pro role and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for candidates who can think on their feet and provide excellent support, so share those stories that highlight your troubleshooting skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at Flatpay
✨Know Your Fintech Basics
Before the interview, brush up on your knowledge of fintech and the specific services the company offers. Understanding the industry jargon and trends will show that you're genuinely interested and ready to contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved service. Highlighting your problem-solving skills and ability to communicate effectively will resonate well with the interviewers.
✨Demonstrate Adaptability
Since this role is in a fast-paced environment, be ready to discuss how you've adapted to changes or challenges in previous jobs. Share specific instances where you thrived under pressure, as this will illustrate your capability to handle the demands of the position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company's culture, team dynamics, or future projects. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
