Facilities Assistant

Our Facilities team plays a key role in keeping the business running smoothly. As a central function within our London office, the team ensures we provide a welcoming, well-equipped environment where employees can do their best work. As a Facilities Assistant, you will work closely with the Workplace Operations Manager to provide essential support to the wider office staff and sales teams. This role requires someone who is resourceful, highly organised, and comfortable working in a fast-growing, dynamic environment.

You will manage multiple priorities, work to deadlines, and interact with a lot of Flatpay colleagues daily. The role will involve supporting the onboarding of new employees, managing supplier and contractor relationships, and responding to internal helpdesk queries. You will also assist with the day-to-day running of the office, including ordering stationery and refreshments.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a five-star workplace experience. Strong organisational skills, the ability to prioritise effectively, and adaptability to changing business needs will be essential for success. This is a newly created role, and responsibilities may evolve as the position develops and business needs change.

• Ensure a safe, welcoming, and well-organised workspace for all staff at the London office.
• Coordinate day-to-day supplier and contract relationships across warehouse, couriers, consumables, and merchandise providers.
• Order, stock, and maintain office supplies, including snacks, drinks, stationery, and general consumables.
• Support the onboarding of new employees by coordinating the setup of workstations, laptops, mobile devices, and starter kits.
• Provide support to the team by managing and responding to internal helpdesk tickets.
• Assist with office moves, restacking, and space reconfigurations as required.
• Support inventory and stock management of IT equipment, phones, marketing materials, and merchandise.
• Assist with the administration of office services such as parking, mileage tracking, and DocuSign requests.
• Carry out light maintenance and ad-hoc tasks to ensure office areas remain functional and well presented.
• Set up, maintain, and organise office equipment and furniture to support day-to-day operations.

• Someone dependable and organised.
• A “happy to chip in” attitude.
• Comfortable using basic IT systems (Google Workspace, Excel, email, ticketing systems).
• Confident setting up simple IT equipment (plugging in monitors, keyboards, docking stations etc.).
• Able to prioritise and stay calm when things get busy.
• Previous office experience is helpful but not essential. Most important is your attitude and willingness to learn.

• Opportunity to develop your skills with clear pathways for career progression.
• Be part of an amazing, supportive team that encourages your growth and development.
• Work in a fast-paced environment where you can learn, contribute, and enjoy what you do.
• Join a high growth fintech organisation you can be proud to be part of.

Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer‑centric and transparent services. Today, we are one of the fastest-growing fintech companies in the Nordics - and Denmark's fastest unicorn! Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +1.500 passionate colleagues dedicated to making a difference in the financial world. What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.

Let's shape the future of 7 million European merchants together!