At a Glance
- Tasks: Support customers through calls, resolve enquiries, and onboard new clients.
- Company: Fast-growing payments company launching in the UK.
- Benefits: Ambitious environment with rapid promotion opportunities.
- Other info: Onsite role in London, starting mid-September 2025.
- Why this job: Join a dynamic team where your efforts are recognised and rewarded.
- Qualifications: Prior customer service experience and strong communication skills required.
The predicted salary is between 30000 - 42000 € per year.
A fast-growing payments company is seeking Customer Support Agents in Greater London, starting mid-September 2025. This role involves supporting customers through calls, resolving enquiries, and onboarding new clients.
Candidates should have prior customer service experience, strong communication skills, and a positive attitude. Join a team where ambition is rewarded and opportunities for promotion are rapid.
The position requires being onsite 5 days a week in London, and fluency in English is essential.
Customer Support Agent – Payments Tech, UK Launch employer: Flatpay
Join a dynamic and fast-growing payments company in Greater London, where your contributions as a Customer Support Agent will be valued and rewarded. With a vibrant work culture that fosters ambition and rapid career advancement, you'll have access to ongoing training and development opportunities, ensuring your professional growth. Enjoy the unique advantage of working in a collaborative environment that prioritises employee well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent – Payments Tech, UK Launch
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about supporting customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Agent – Payments Tech, UK Launch
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service experience you have. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your skills!
Keep It Positive:Your attitude matters! We’re looking for candidates who bring a positive vibe to the team. Use your application to convey your enthusiasm for helping customers and your eagerness to join our fast-growing company.
Tailor Your Application:Don’t just send out the same application everywhere. Take a moment to tailor your CV and cover letter to this role. Mention why you’re excited about working with us in the payments tech space and how you can contribute to our success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Flatpay
✨Know the Company Inside Out
Before your interview, take some time to research the payments company. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your capability to handle enquiries effectively.
✨Practice Your Communication Style
Since strong communication skills are key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Bring a Positive Attitude
A positive attitude can set you apart from other candidates. During the interview, maintain an upbeat demeanour, smile, and express enthusiasm for the role. This will reflect well on your ability to engage with customers positively.
