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- Tasks: Support customers with their payment queries and ensure a smooth onboarding experience.
- Company: Join Flatpay, a fast-growing fintech revolutionising payments for small businesses.
- Benefits: Competitive pay, dynamic work environment, and opportunities for rapid career growth.
- Other info: Work in a vibrant London office with a supportive team and great culture.
- Why this job: Be part of a mission to simplify payments and make a real difference for businesses.
- Qualifications: Customer service experience and a positive, energetic attitude.
The predicted salary is between 30000 - 42000 £ per year.
Flatpay is launching in the UK in September 2025 - applications now open! The payments revolution is here.
Who we are
Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with a simple mission; to take the stress out of card payments for small-medium businesses who want to focus on what they do best - running their business. But monthly hardware fees, a different rate for every card, extra costs on each transaction and confusing price increases have made payments stressful and time consuming. That’s why we started Flatpay.
- One low, flat rate across all cards
- Free best in class card terminal
- No startup fees, no monthly fees & no hidden fees
- Next working day payouts
- 24 / 7 UK based customer support
- 10,000+ happy merchants across Europe with a 4.7 Trustpilot rating & 50+ NPS
We’re already 1,000 people in Denmark, Finland, Italy, Germany and France. In September 2025 we’re launching in the UK and looking for 2-3 Customer Support Agents to join us.
What you’ll be doing
- Speak with customers: Make outbound calls and take inbound calls to support our customers, gather feedback, and provide guidance on their setup or experience.
- Manage issues: Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help.
- Handle onboarding: Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted.
- Track satisfaction: Keep our customer satisfaction data up to date and help identify areas where we can improve.
- Be a team player: Work closely with internal teams to pass along customer insights and help improve tools, processes, or services.
- Contribute ideas: Bring forward suggestions based on your conversations with customers to help us make smarter decisions.
Skills & Attributes
- High energy, persistence and positive attitude toward customers
- Strong verbal and written skills
- Metrics-driven mindset and comfort working toward daily / weekly targets
- Receptive to feedback and eager to learn customer support best practices
- Comfortable working both independently and with a team
- Ability to multitask, manage time effectively and stay organised in a fast-paced environment
Background
- Previous experience in customer service or a similar role
- Bonus: experience in the payments or fintech sector
- Fluent English speaker
- Positive mindset and strong focus on customer satisfaction
- Right to work in the UK (unfortunately we can’t offer visa sponsorship right now)
Who you are
- Ambitious – You’re looking for more than just a 9-5. We only promote internally and we promote fast. If you have the right skills and a killer attitude there’s no limit for you here.
- Humble – We only work with people we like and once you join it’ll be your job to ensure that too. You’re kind, low ego and people love working with you.
- Smart – This isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships.
If this sounds like a good match, we’re looking forward to hearing from you.
The Flatpay team From the Nordics, with love ❤️
Customer Support Agent employer: Flatpay
Contact Detail:
Flatpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Get to know Flatpay! Research the company, its mission, and its values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Agent, you'll be chatting with customers all day. Role-play with friends or family to get comfortable with handling different types of inquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your ability to manage enquiries and keep customers happy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to jump into the Flatpay revolution!
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the company. A bit of humour or a personal touch can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Support Agent role at Flatpay. Highlight your relevant experience and skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points about your experience and skills are highlighted. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way to potentially joining our amazing team!
How to prepare for a job interview at Flatpay
✨Know the Company Inside Out
Before your interview, make sure you research Flatpay thoroughly. Understand their mission, values, and what sets them apart in the payments industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Support Agent, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Highlight your high energy and positive attitude, as these traits are key for this role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to demonstrate your communication skills and problem-solving abilities. Practice common customer service scenarios beforehand, so you can showcase how you would handle various situations with confidence and empathy.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about the team dynamics, opportunities for growth, or how they measure customer satisfaction. This shows that you’re not just looking for any job, but are genuinely interested in contributing to Flatpay’s success.