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For Companies At a Glance
- Tasks: Monitor call quality, assess bookings, and provide feedback to improve performance.
- Company: Join Flatpay, a fast-growing fintech revolutionising card payments for SMBs.
- Benefits: Internal promotions, dynamic work environment, and opportunities for rapid career growth.
- Why this job: Be part of a mission-driven team making payments stress-free for businesses.
- Qualifications: Strong communication skills and experience in sales or customer service.
- Other info: Work on-site in vibrant Soho, London, with a supportive and collaborative culture.
The predicted salary is between 30000 - 42000 £ per year.
About the job
Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with the mission to take the stress out of card payments for SMBs. Businesses want to focus on what they do best; running their business. But monthly hardware fees, different rates for different cards, extra costs on every transaction and frequent price increases have made payments too stressful. That’s why we started Flatpay. One flat rate across all cards – that’s it. We’re already more than 1,000 people across Denmark, Finland, Italy, Germany and France and recently launched in the UK.
What you'll do
- Location: On site 5 days per week
- Address: Soho Works, 2 Television Centre, White City, London
Responsibilities:
- Monitor call quality: Listen to and evaluate BDR calls to ensure the right qualification, pitch quality, and communication flow.
- Assess booking quality: Review meetings booked by BDRs to confirm the merchant’s understanding of the meeting purpose and value.
- Call verification: Follow up on booked meetings on the performance date to verify their accuracy and quality.
- Collaborate with Team Leads: Share feedback on individual and team performance to help improve booking and call quality.
- Optimise meeting allocation: Help ensure meetings are scheduled efficiently to minimise travel time for field representatives.
- Track quality metrics: Maintain structured records of evaluations and highlight recurring trends or areas for improvement.
Who you are
- Ambitious – You’re looking for more than just a 9‑5. We only promote internally and we promote fast. If you have the right skills and a killer attitude there’s no limit for you here.
- Humble – We only work with people we like and once you join it’ll be your job to ensure that too. You’re kind, low ego and people love working with you.
- Smart – This isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships.
Skills & Attributes
- Strong communication and listening skills, with great attention to detail.
- Experience in sales, customer service, or quality assurance (ideally within a call‑based environment).
- A structured and analytical mindset with a focus on maintaining high standards.
- Confidence in giving constructive, objective feedback.
- Fluency in English (additional European languages are a plus).
- A proactive, organised, and collaborative approach – comfortable working on site 5 days a week in a fast paced environment.
Call Quality Control Representative employer: Flatpay
Contact Detail:
Flatpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Quality Control Representative
✨Tip Number 1
Get to know the company inside out! Research Flatpay's mission and values, and think about how your skills align with their goals. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on showcasing your communication skills and how you can contribute to improving call quality and customer satisfaction at Flatpay.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Call Quality Control Representative
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining Flatpay and making a difference in the world of payments.
Tailor Your CV: Make sure your CV is tailored to the Call Quality Control Representative role. Highlight any relevant experience in sales, customer service, or quality assurance, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for Flatpay. Share specific examples of how you've demonstrated the qualities we value, like being ambitious and humble, and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we love!
How to prepare for a job interview at Flatpay
✨Know the Company Inside Out
Before your interview, make sure you research Flatpay thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Call Quality Control Representative, strong communication is key. Prepare examples from your past experiences where you demonstrated excellent communication and listening skills. Be ready to discuss how you’ve handled feedback and improved performance in previous roles.
✨Prepare for Role-Specific Questions
Expect questions related to call quality assessment and feedback processes. Think about how you would evaluate a call or a meeting booking. Practise articulating your thought process clearly, as this will demonstrate your analytical mindset and attention to detail.
✨Emphasise Your Team Spirit
Flatpay values collaboration, so be prepared to discuss how you work with others. Share examples of how you've contributed to team success in the past, and express your enthusiasm for working closely with Team Leads and colleagues to improve overall performance.
