Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.
Role:
Quality Control Representative Location:
5 days a week – London, White City The Quality Control Representative protects the quality of our BDR bookings and keeps field sales calendars running smoothly. Responsibilities Evaluate BDR calls to ensure appropriate qualification, clear value communication, and adherence to expected call standards
Identify and report recurring trends, issues, and opportunities to improve call and booking quality
Act as the first point of contact for scheduling queries from merchants and internal stakeholders
Manage meeting schedules, including cancellations, rescheduling, and reassignment of appointments
Liaise directly with merchants to confirm, reschedule, or retain booked meetings where required
Maintain accurate, up-to-date CRM records and Sales Manager calendars
Optimise meeting allocation to support efficient routing and minimise travel time for field representatives
Skills & Attributes Confident, professional communicator with a strong phone presence
Builds rapport quickly with business owners and handles objections well
Resilient and composed when handling rejection, pushback, or challenging interactions
Highly organised, with strong attention to detail across scheduling, CRM, and quality evaluation
Analytical thinker, confident delivering clear, objective, and constructive feedback
Our Values At Flatpay, how we work matters as much as what we achieve. Happy Humans – We bring energy to our work and create teams people enjoy being part of. No Assholes – We perform at a high level while treating colleagues and customers with respect. It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business. Start With No – We challenge ideas, think commercially and focus on what truly creates value. Sky-High Ambitions – We set bold goals and expect people to keep raising the bar. The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions.
Background & Requirements Previous experience in a call-based environment (e.g. sales, customer service, or quality assurance)
Experience handling high volumes of calls, bookings, or customer interactions
Familiarity with CRM systems and maintaining accurate records
Comfortable evaluating performance against defined standards and providing structured feedback
Fluent in English
Right to work in the UK (unfortunately we can’t offer visa sponsorship right now)
Hiring Process Application Review – Our Talent Team reviews your CV to assess experience and potential fit
Talent Team Call (20 to 30 minutes) – A conversation to understand your background and discuss what motivates you
Manager Interview – A 1:1 Microsoft Teams interview with the Manager
Offer – Successful candidates receive a fast turnaround to offer
Quality Control Representative in London employer: Flatpay ApS UK
Flatpay ApS UK fosters a vibrant work culture that emphasizes teamwork and innovation. Employees enjoy a supportive environment where their contributions are valued, and they have the opportunity to grow professionally within a rapidly expanding company.
