At a Glance
- Tasks: Engage with merchants to retain their business and negotiate contracts.
- Company: Join Flatpay, one of Europe's fastest-growing fintech companies.
- Benefits: Enjoy mental health support, cashback on healthcare, and private medical insurance.
- Other info: Dynamic office environment in London with opportunities for personal growth.
- Why this job: Make a real impact by saving accounts and driving revenue growth.
- Qualifications: 1-3 years in a phone-based, target-driven role with strong negotiation skills.
The predicted salary is between 40500 - 49500 £ per year.
Flatpay is one of Europe's fastest-growing fintech companies, now expanding across the UK.
Location: London – fully office-based, 5 days per week
As an Account Manager you will own the conversations that decide whether a merchant stays or leaves. When a customer contacts us to cancel, downgrade, or push back on pricing, you are the person who turns it around. This is a phone-first, target-driven role where you will be measured on save rate and the revenue you protect each month. The team runs two tracks: inbound requests from internal teams like Sales and Customer Support, and outbound proactive calls to at-risk accounts. This is a commercial role, not a customer service one.
Responsibilities
- Handling inbound cancellation and downgrade requests from merchants
- Running outbound save calls to at-risk accounts flagged by the team
- Negotiating pricing, plan changes, and contract extensions to retain revenue
- Owning each case end-to-end, from first contact through CRM updates, contracts, and billing
- Hitting monthly save-rate and retained-revenue targets
- Working alongside Finance, CS, and Sales to ensure all activity follows process and supports our key metrics
Skills & Attributes
- 1 to 3 years in a phone-based, commercial, target-driven role: retention, renewals, inside sales, account management, or collections
- A proven track record against a commercial KPI, whether save rate, renewal rate, bookings, quota, or a collections target
- Confidence on the phone with people who are frustrated, indifferent, or already half out the door
- Comfort with structured negotiation: discounts, plan changes, and objection handling
- Strong organisation to own the admin without anything slipping
- A proactive attitude: spotting patterns in why customers leave and feeding that back to the team
Our Values
- Happy Humans – We bring energy to our work and create teams people enjoy being part of.
- No Assholes – We perform at a high level while treating colleagues and customers with respect.
- It's Our Business, Own It – Everyone takes responsibility and manages their work like it's their own business.
- Start With No – We challenge ideas, think commercially and focus on what truly creates value.
- Sky-High Ambitions – We set bold goals and expect people to keep raising the bar.
- The Best Argument Wins – Titles don't decide outcomes. We debate openly to reach the best decisions.
What's in it for you
- Medicash EAP – free, confidential support for your mental, physical, and financial wellbeing
- Medicash Proactive – cashback on everyday healthcare including dental, optical, and physio
- Bupa Select – private medical insurance
- Refer-a-friend scheme – earn up to £500 for every successful referral
Background & Requirements
- Fluent English
- Right to work in the UK (we are not able to sponsor visas at this time)
- Able to work from our London office 5 days per week
Hiring Process
- Application Review – Our Talent Team reviews your CV to assess experience and potential fit.
- Talent Team Call (20-30 minutes) – A conversation to understand your background, confirm role fit and discuss what motivates you.
- Manager Interview – A video interview with your hiring manager, conducted via our recruitment platform.
- Offer – Successful candidates receive a fast-turnaround offer, with onboarding dates available monthly.
Account Manager in London employer: Flatpay ApS UK
Flatpay ApS UK fosters a vibrant work culture that emphasizes teamwork and innovation. Employees enjoy a supportive environment where their contributions are valued, and they have the opportunity to grow professionally within a rapidly expanding company.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Flatpay ApS UK. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Flatpay ApS UK.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Flatpay ApS UK. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Flatpay ApS UK and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Flatpay ApS UK how you can be a team player!
How to prepare for a job interview at Flatpay ApS UK
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Flatpay ApS UK.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Flatpay ApS UK's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
