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- Tasks: Lead customer retention and expansion across EMEA while managing strategic accounts.
- Company: Flatirons Solutions, a dynamic company focused on customer success.
- Benefits: Competitive salary, flexible hours, 25 days holiday, and health benefits.
- Other info: Hybrid role with opportunities for travel and professional development.
- Why this job: Make a real impact by driving growth and building strong customer relationships.
- Qualifications: 5+ years in account management or customer success with strong communication skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Flatirons Solutions is seeking a Senior Customer Success Manager, EMEA to lead customer retention, expansion, and new business development across the Europe, Middle East, and Africa region. This is a hybrid commercial role that combines strategic account management with sales responsibility. The ideal candidate will serve as the primary business owner for assigned EMEA accounts, building trusted customer relationships, driving renewals and expansion opportunities, and pursuing qualified new opportunities outside the existing base. This person will work cross‑functionally with Customer Success, Presales, Product, Delivery, and Executive Leadership to grow revenue and strengthen Flatirons’ market position.
Key Responsibilities
- Regional Account Ownership
- Own and manage a portfolio of strategic and growth accounts across EMEA.
- Build strong executive and working-level relationships with customers.
- Develop account plans that identify retention risks, growth opportunities, and customer priorities.
- Act as the primary commercial point of contact for assigned accounts.
- Revenue Growth
- Identify, qualify, and pursue expansion opportunities within existing accounts, including upsell, cross‑sell, renewals, and multi‑year commercial opportunities.
- Generate and pursue new sales opportunities outside the current customer base within the EMEA region.
- Maintain an active pipeline of both installed‑base expansion and selective new‑logo opportunities.
- Lead commercial negotiations and partner with leadership on deal strategy and contract structure.
- Customer Success and Retention
- Partner with delivery and customer success teams to ensure strong customer outcomes and high account health.
- Monitor customer satisfaction, adoption, business value realization, and renewal readiness.
- Proactively address risks, escalations, and competitive threats.
- Ensure account strategy is aligned to long‑term retention and revenue growth.
- Opportunity Development
- Work with Presales and subject matter experts to shape solutions that align with customer business needs.
- Coordinate proposals, statements of work, presentations, pricing support, and internal deal reviews.
- Help translate customer needs into actionable solution concepts and commercial proposals.
- Market Development
- Develop and execute territory and target‑account strategies for EMEA.
- Build regional market awareness through networking, industry engagement, partner relationships, and outbound business development activity.
- Provide market feedback on customer needs, competitive moves, and emerging opportunities.
Education and Experience Requirements
- Bachelor’s degree or equivalent experience.
- 5+ years of experience in account management, business development, enterprise sales, customer success, or a hybrid commercial role.
- Experience managing complex B2B accounts and selling solutions or services into enterprise customers.
- Strong track record in both growing existing accounts and generating new business opportunities.
- Experience working across multiple countries, cultures, and stakeholders in the EMEA region.
- Ability to operate independently while coordinating effectively with global teams.
- Excellent executive communication, negotiation, and relationship management skills.
- Experience in aerospace, defense, technical information, digital engineering, MRO, SaaS, enterprise software, or complex services environments preferred.
- Familiarity with consultative selling and value‑based account planning strongly preferred.
Travel: As needed across Europe, Middle East, and Africa for customer meetings, industry events, and internal collaboration.
Employment screening: This role is subject to pre‑employment screening in line with UK Baseline Personnel Security Standard Clearance (BPSS). We encourage applications from UK nationals and are unfortunately not able to support candidates who require a Visa to work in Europe.
Benefits
- Competitive salary plus commission plan
- Flexible working hours, Monday to Friday
- 25 days holiday plus Bank Holidays
- Company pension scheme and benefits including Private Medical Insurance, Incapacity Insurance, and Life Assurance policies
- Subsidised Gym membership
Senior Customer Success Manager EMEA employer: Flatirons Solutions Corp.
Contact Detail:
Flatirons Solutions Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer success. This will help you tailor your answers and show you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Senior Customer Success Manager role. Highlight your successes in account management and revenue growth, and don’t forget to share specific examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t miss out on the chance to make a great impression right from the start!
We think you need these skills to ace Senior Customer Success Manager EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Success Manager role. Highlight your experience in account management and customer success, especially in the EMEA region. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can drive growth for our accounts. Be sure to mention any relevant experience in B2B environments.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and specific examples to demonstrate how you've successfully managed accounts and driven revenue growth in the past. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we’re excited to see your application!
How to prepare for a job interview at Flatirons Solutions Corp.
✨Know Your Accounts
Before the interview, dive deep into the accounts you might be managing. Understand their history, challenges, and potential growth opportunities. This will show your proactive approach and readiness to take ownership.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with clients in the past. Highlight your ability to communicate effectively and manage expectations, as this role heavily relies on trust and rapport with customers.
✨Demonstrate Strategic Thinking
Be ready to discuss how you would develop account plans that identify retention risks and growth opportunities. Think about specific strategies you've used before and how they could apply to the EMEA market.
✨Prepare for Negotiation Scenarios
Since you'll be leading commercial negotiations, practice discussing your negotiation style and past experiences. Be prepared to role-play a negotiation scenario to showcase your skills in deal strategy and contract structuring.