At a Glance
- Tasks: Provide hands-on IT support and improve technology experiences for employees worldwide.
- Company: Join Flatiron Health, a leader in modern cancer care and technology.
- Benefits: Flexible work hours, comprehensive benefits, and a supportive work environment.
- Other info: Hybrid work model with opportunities for professional growth and learning.
- Why this job: Be a changemaker in cancer care while developing your IT skills.
- Qualifications: 3+ years in IT support with strong troubleshooting and customer service skills.
The predicted salary is between 40500 - 49500 £ per year.
Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.
We’re looking for a full time IT Support Specialist to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer.
Are you ready to be the next changemaker in cancer care?
What You'll Do
In this role, you'll join the Information Technology Operations team and provide hands-on support for Flatiron employees worldwide, including in-person support through Flatiron's IT Bar.
You will partner closely with Office Operations, Network Engineering, and People Operations teams to ensure employees and contractors have a seamless and secure technology experience throughout their lifecycle at Flatiron.
Specifically, you will
- Manage IT asset inventory and lifecycle processes, including provisioning, fulfillment, shipping, receiving, vendor coordination, and retirement of devices and accessories.
- Provide in-person and remote support for hardware, software, operating system, and mobile device issues across mac OS, Windows, and i OS platforms.
- Administer user access, provisioning, and identity management requests across systems including Active Directory, Google Workspace, and Okta, ensuring compliance with security and access management standards.
- Troubleshoot network connectivity issues including Wi-Fi, VPN, wired networking, and related end-user connectivity concerns.
- Manage endpoint administration activities including device configuration, software deployment, patching, and mobile device management.
- Maintain collaborative workspaces and conference room technology, including Zoom Rooms, AV equipment, and meeting support.
- Perform routine system maintenance and operational activities, escalating complex issues to engineering teams when appropriate.
- Document, prioritize, and manage support requests through the ticketing system, ensuring timely communication and resolution.
- Deliver a high-touch, customer-focused support experience while identifying opportunities to improve processes and the overall employee technology experience.
Who You Are
You're a kind, passionate, and collaborative problem-solver who values the opportunity to think beyond the way things are.
In addition, you're a resourceful and dedicated team player with at least 3 years of experience supporting end-user technology in an IT Support, Desktop Support, Systems Administration, or similar role, with experience supporting identity, device, and workplace technology operations.
In addition, you have
- Extensive experience supporting mac OS environments and Apple hardware.
- Proven experience providing white-glove end-user support in a fast-paced environment.
- Strong troubleshooting skills across hardware, software, networking, mobile devices, and business applications.
- A strong understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
- Experience administering Google Workspace, Microsoft 365, Active Directory, and Okta.
- Experience supporting endpoint management and MDM platforms such as Jamf, Intune, or similar solutions.
- Experience supporting and troubleshooting AV technologies such as Zoom Rooms, Neat devices, conference room systems, and related peripherals.
- Strong communication and interpersonal skills with a customer-first mindset.
- A self-starter who can work independently, prioritize effectively, and maintain attention to detail in a fast-moving environment.
- Experience supporting users across multiple offices or distributed environments.
- A desire to continue learning, grow professionally, and take on increasing responsibility within the IT organization.
Extra Credit
- You have an Apple Certified Macintosh Technician (ACMT) certification.
- You have relevant certifications such as Comp TIA A+, Network+, Microsoft, or similar.
- You have experience administering Jamf Pro policies, packaging, and mac OS lifecycle management.
- You have experience with Kandji or other Apple device management platforms.
- You have experience supporting hybrid, distributed, or rapidly growing organizations.
- You have familiarity with ticketing and asset management platforms such as Zendesk.
- Where You’ll Work
In this hybrid role, you’ll have a defined work location that includes work from home and 3 office days set by you and your team.
For more information on our approach to hybrid work, please visit the how we work website.
Life at Flatiron
At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer:
- Work/life autonomy via flexible work hours and flexible paid time off
- Comprehensive compensation package
- 401(k) contribution to help you reach your retirement planning goals
- Financial health resources including 1:1 financial advice
- Mental well-being tools and services
- Parental benefits and policies including family-building care and generous leave
- Path to parenthood programs supporting fertility, adoption and surrogacy
- Travel support for safe healthcare services
- In addition to our robust benefit offerings, visit our
Life at Flatiron page to learn how we support continuous learning and celebrate inclusion and belonging in the workplace.
Support Specialist, IT Operations in Durham employer: Flatiron Health
Flatiron Health is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact cancer care. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work alongside leading experts in oncology and data science. Located in a vibrant environment, this role offers the unique advantage of being part of a mission-driven team dedicated to transforming healthcare through data.
StudySmarter Expert Advice🤫
We think this is how you could land Support Specialist, IT Operations in Durham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Flatiron Health values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Flatiron Health might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Flatiron Health!
✨Direct Apply to Flatiron Health
Let's not forget to apply directly through the Flatiron Health website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Specialist, IT Operations in Durham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Flatiron Health.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Flatiron Health. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Flatiron Health
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
