Summer Customer Support Temp - Admin & Data

About the role flatfair builds deposit and referencing products that reduce tenants’ upfront costs and provide landlords with stronger protection. Over the summer, our volumes peak, so we need someone to join us to keep the service running smoothly. This role is hands‑on and quality‑focused - you’ll combine speed and accuracy to keep our customers moving. You’ll validate plan activations, correct data issues, and help resolve customer queries - work that directly helps people move home with less hassle.

Fixed‑term: May → early October (flexible) Guaranteed hours: 25 - 35 hours a week, Monday to Friday Paid role: £12.71ph

What You’ll Be Doing

• Support the tenancy activation process by validating reference information against platform records, raising discrepancies with agents and coordinating timely resolution.
• Keep our data clean and reliable - accurate case notes and system updates are non‑negotiable.
• Support our Customer Support, End of Tenancy and Collections teams to help resolve charge queries and close cases.
• Escalate sensitive or complex issues and follow them through to a proper resolution.
• Help improve how we work - suggest changes, update knowledge articles and test new approaches.

Remote‑first: work from anywhere in Europe and drop into the office once a month if it suits you.

About You

• Diligent with a high level of attention to detail - you notice the small things.
• Reliable - you turn up when needed and consistently meet the standards we expect.
• Inquisitive and eager to learn - you ask good questions, seek feedback and take charge of your development.
• Self‑starter - able to work independently and manage your own tasks; we’ll provide training and support, but you’ll drive your own progress.
• Positive and friendly - you bring good energy and collaborate well in a small team.
• Available for the full period (May → early Sept) - ideal if you can also return for other term breaks.
• Experience a plus - previous customer support, call‑centre, operations, or admin experience is helpful but not essential.

Why work with us this summer?

• Get practical, CV‑worthy experience. This is hands‑on work: you’ll master industry tools, own data checks and verification, and build transferable skills in customer ops and quality control.
• Start for the summer and build a longer‑term opportunity.
• Competitive pay (pro‑rata), structured training and a supportive team - and the potential to continue with us over future holiday periods.
• Make renting fairer. Join a team that’s changing how people move home - our deposit and referencing products lower upfront costs for tenants and give landlords extra protection. Your work helps real people and partners trust the process.

Selection process

• Apply - send your CV
• Complete a short online assessment - a quick task to show your attention to detail and practical skills.
• Submit a short video - a 1–2 minute clip where you answer a prompt so we can get to know who you are.
• Interview with the team - meet the hiring manager and our HR lead for a conversational interview and a practical discussion about the role.

If you need any reasonable adjustments at any stage, please tell us in your application, and we’ll accommodate. We welcome applicants from all backgrounds and encourage people who don’t meet every bullet to apply - great candidates come from many different paths.