At a Glance
- Tasks: Deliver exceptional support to tenants, landlords, and agents while resolving complex queries.
- Company: Join flatfair, a fast-growing company transforming the rental experience.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Other info: Be part of an ambitious team with opportunities for personal and professional growth.
- Why this job: Make a real impact on the rental experience and help people navigate disputes.
- Qualifications: Experience in customer service or dispute resolution is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Requirements
- Has experience in complaints resolution or complex case handling – You’ve worked in a customer service, case management, or dispute resolution role, ideally within a regulated industry such as financial services, insurance, housing, or utilities.
- Can handle difficult conversations with confidence – You’re skilled at managing challenging situations, de-escalating complaints, and ensuring fair, balanced outcomes.
- Has excellent written and verbal communication skills – You can explain complex matters clearly and concisely, ensuring customers feel informed and reassured.
- Is highly organised and detail-oriented – You can manage multiple cases at once, keeping track of key details and following through to resolution.
- Thrives in a fast-paced environment – You’re adaptable, resilient, and comfortable working within evolving systems and processes.
- Understands regulatory and compliance frameworks (preferred but not essential) – Experience working with ombudsman-led processes, tenancy disputes, or compliance-driven environments is a plus.
As we continue to grow, we’re looking for passionate individuals who want to make a real impact on the rental experience and be part of an ambitious, fast-moving team. If you’re looking to join a company that values innovation, fairness, and putting people first, flatfair is the place for you.
What the job involves
- Join flatfair as a Customer Support Associate! Deliver exceptional service to tenants, landlords, and agents while helping to improve the rental experience.
- As a Customer Support Associate, you’ll be at the heart of providing top-tier service to our tenants, landlords, agents, and partners, ensuring their needs are met quickly and effectively.
- You’ll also be the go-to person for managing complex queries, complaints, and escalations, helping to ensure fair and consistent outcomes.
- At flatfair, we’re on a mission to make renting easier, fairer, and more accessible for everyone. With over 1,700 ⭐⭐⭐⭐⭐ reviews on Trustpilot, we’re doing things differently—and we’re just getting started!
- We’re looking for exceptional people to join our team and help us keep delivering outstanding customer experiences.
- Support the end of tenancy process by validating charges, auditing the required documentation and documenting next steps as required.
- Manage complaints and complex queries – Handle escalated cases, disputed charges, and sensitive situations with confidence, applying sound judgment to reach fair resolutions.
- Become an expert in end-of-tenancy procedures – Navigate disputes, adjudications, and deposit-related concerns, applying a balanced approach that protects all stakeholders.
- Work within a framework with clear SLAs – Ensure processes align with relevant industry standards, legal requirements, and ombudsman guidelines, supporting compliance and best practices.
- Be a communication hub – Work closely with tenants, landlords, and agents, ensuring all parties receive timely updates and clear, well-explained resolutions.
- Deliver outstanding customer service – Provide clear, empathetic, and solution-focused support via email, live chat, and phone, ensuring every interaction is handled professionally and efficiently.
- Spot opportunities for improvement – Identify recurring issues and work with the wider team to suggest and implement enhancements to our processes, driving better customer outcomes.
End of Tenancy Support & Disputes Specialist in London employer: flatfair
At flatfair, we pride ourselves on being an exceptional employer that champions innovation and fairness in the rental industry. Our vibrant work culture fosters collaboration and growth, offering employees ample opportunities for professional development while making a meaningful impact on the rental experience. Located in a dynamic environment, we provide a supportive atmosphere where your contributions are valued, and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land End of Tenancy Support & Disputes Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios related to complaints resolution and case handling. This will help you feel more confident when discussing your experience and how you can handle difficult conversations.
✨Tip Number 3
Show off your skills! When you get the chance to chat with potential employers, highlight your organisational skills and ability to manage multiple cases. Share specific examples of how you’ve successfully navigated complex queries or disputes in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a real impact. By applying directly, you’ll ensure your application gets the attention it deserves and you’ll be one step closer to joining our ambitious team.
We think you need these skills to ace End of Tenancy Support & Disputes Specialist in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any experience you have in complaints resolution or case handling. We want to see how you've tackled tricky situations before, especially in regulated industries like financial services or housing.
Communicate Clearly:Your written communication skills are key! Use clear and concise language to explain your experiences and how you can help us improve the rental experience. Remember, we love a good story that showcases your skills!
Be Organised:We’re looking for detail-oriented folks who can juggle multiple cases. In your application, mention how you keep track of important details and ensure nothing slips through the cracks. Show us your organisational skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to see your application and get you on board with our mission to make renting easier and fairer for everyone.
How to prepare for a job interview at flatfair
✨Know Your Stuff
Before the interview, brush up on your knowledge of end-of-tenancy procedures and dispute resolution. Familiarise yourself with common complaints and how to handle them effectively. This will show that you’re not just a good communicator but also someone who understands the complexities of the role.
✨Showcase Your Communication Skills
During the interview, demonstrate your excellent written and verbal communication skills. Practice explaining complex matters clearly and concisely. You might even want to prepare a few examples of how you've successfully managed difficult conversations in the past.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage multiple cases or tasks simultaneously. Bring along examples of how you’ve kept track of key details in previous roles, as this is crucial for the position. It’ll show that you can thrive in a fast-paced environment.
✨Emphasise Your Problem-Solving Abilities
Prepare to discuss specific instances where you’ve resolved complaints or disputes. Focus on your approach to de-escalating situations and ensuring fair outcomes. This will demonstrate your ability to apply sound judgment and navigate challenging scenarios effectively.
