flatfair is seeking a hands-on Customer Operations Manager to lead the End of Tenancy team in London, focusing on case management and clear customer/partner communication. You’ll report to the Head of Customer Operations and drive day-to-day performance, quality, and workload management.
You’ll coach the team, review complex cases, and use data and trends to improve workflows, aiming for a seamless rental journey. This hybrid role is based in our London office.
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End of Tenancy Operations Manager — Lead Case-Centric Ops employer: flatfair
flatfair is an exceptional employer that fosters a dynamic and supportive work culture, particularly for the Customer Operations Manager role. With a focus on employee growth, you will have the opportunity to lead a dedicated team while benefiting from competitive salaries, performance bonuses, and a strong emphasis on wellbeing. Located in London, this hybrid position allows for collaboration in a vibrant city, all while contributing to a transformative mission in the lettings industry.
