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- Tasks: Review end-of-tenancy disputes and produce clear, evidence-based outcomes.
- Company: Join a forward-thinking company focused on fair dispute resolution.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping fair outcomes in tenancy disputes.
- Qualifications: Experience with tenancy disputes and strong written communication skills.
- Other info: Collaborative environment with a focus on improving processes and decision-making.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an evidence-led decision maker to review end-of-tenancy disputes and produce clear, consistent written outcomes. You’ll assess case evidence (inventories, check-in/check-out reports, photos, invoices and communications), apply defined principles such as fair wear and tear, betterment and burden of proof, and write structured rationales that explain the outcome. You’ll also help us improve consistency and efficiency by feeding trends and edge cases back into our guidance and internal tooling.
What you’ll do:
- Review disputed end-of-tenancy charges using check-in/check-out reports, inventories, photos, invoices and correspondence.
- Determine fair outcomes and recommended amounts based on evidence and our principles.
- Produce clear written outcome summaries that explain what was accepted, what wasn’t, and why.
- Identify evidence gaps and highlight what would be needed to reach a fair outcome (where applicable).
- Support consistency through calibration sessions, decision templates and example libraries.
- Flag recurring themes (evidence quality, common dispute types) and propose improvements to processes and guidance.
- Work closely with Ops/Product to improve internal decision-support tools and reduce friction in case resolution.
What we’re looking for:
- Strong experience with end-of-tenancy disputes, deposit disputes, property claims, lettings operations or complaints handling.
- Confident making balanced decisions from incomplete or conflicting evidence.
- Excellent written communication — you can explain outcomes clearly, calmly and consistently.
- Comfortable working to principles and maintaining high standards across a case volume.
- Organised and pragmatic, with good judgement and attention to detail.
Nice to have:
- Adjudication experience (deposit schemes/dispute resolution/ombudsman/ADR) is a strong plus.
- Inventory clerk experience or deep familiarity with inventory/check-out reporting standards.
- Experience building decision frameworks, QA/case auditing, or writing operational guidance.
Why join flatfair:
- High-impact role shaping how decisions are made and documented.
- Direct influence on improving consistency, evidence quality and customer outcomes.
- Opportunity to help build scalable internal decisioning processes and tooling.
- Hybrid role: Join us in the office 2 days a month, balancing strong relationships with the flatfam with flexible, hybrid working.
Hiring process:
- Shortlisted candidates will complete a short work sample: a mini case pack and a written outcome summary.
- Apply with: CV + a short note summarising your experience with end-of-tenancy disputes and evidence-led decision-making.
- We know great people take many paths. If you’re excited by this role but don’t meet every requirement, please apply anyway - you may be exactly who we need.
- We welcome applicants from all backgrounds and are happy to make reasonable adjustments during the recruitment process.
End-of-Tenancy Dispute Resolution Specialist employer: flatfair
Contact Detail:
flatfair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End-of-Tenancy Dispute Resolution Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and lettings industry. You never know who might have a lead on a role or can put in a good word for you. Plus, attending industry events can help us get our name out there.
✨Tip Number 2
Prepare for interviews by brushing up on your evidence-led decision-making skills. Think of examples from your past experiences where you’ve made tough calls based on conflicting evidence. This will show us you’re the right fit for the role!
✨Tip Number 3
Don’t forget to showcase your writing skills! Since clear communication is key for this role, practice summarising complex cases into concise written outcomes. This will not only impress us but also demonstrate your ability to articulate decisions effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. So, don’t hesitate – hit that apply button!
We think you need these skills to ace End-of-Tenancy Dispute Resolution Specialist
Some tips for your application 🫡
Show Off Your Experience: When you write your application, make sure to highlight your experience with end-of-tenancy disputes. We want to see how you've handled similar situations before, so don’t hold back on the details!
Be Clear and Concise: Your written communication skills are key for this role. Keep your application clear and to the point, explaining your thought process and decisions in a structured way. Remember, we love clarity!
Tailor Your Application: Make sure to tailor your CV and note to reflect the specific requirements of the job description. Use the same language and principles mentioned in the job ad to show us you’re a perfect fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at flatfair
✨Know Your Evidence
Familiarise yourself with the types of evidence you'll be reviewing, like inventories and check-in/check-out reports. Being able to discuss these confidently will show that you understand the core of the role.
✨Master Clear Communication
Practice explaining complex outcomes in simple terms. Since excellent written communication is key, try summarising past cases or decisions you've made to demonstrate your ability to convey information clearly.
✨Showcase Your Decision-Making Skills
Prepare examples where you've had to make balanced decisions from conflicting evidence. Highlight your thought process and how you arrived at fair outcomes, as this aligns perfectly with what they’re looking for.
✨Be Ready to Suggest Improvements
Think about trends or common issues you've noticed in past disputes. Be prepared to discuss how you would improve processes or guidance based on your experiences, showing that you're proactive and solution-oriented.