At a Glance
- Tasks: Drive cross-functional initiatives and turn priorities into actionable plans.
- Company: Join flatfair, a fast-growing tech company with a dynamic culture.
- Benefits: Hybrid work, competitive salary, and the chance to shape company strategy.
- Other info: Opportunity for growth in a rapidly evolving environment.
- Why this job: Make a real impact by working closely with the CEO and leadership team.
- Qualifications: Experience in managing complex projects and delivering measurable outcomes.
The predicted salary is between 75600 - 92400 £ per year.
flatfair is entering an ambitious phase of growth. We are scaling multiple products, evolving how we go to market and taking on an increasing number of strategic priorities across the business. As that complexity grows, so does the challenge of turning good decisions into consistent execution. We are looking for a Chief of Staff who can help us do that better.
Working directly with our CEO and leadership team, you will take responsibility for turning priorities into action, driving important cross-functional initiatives through to delivery and making sure blockers, trade-offs and missed commitments are dealt with rather than allowed to drift. This is a role for someone who wants to be accountable for outcomes, not just advise on them. The measure of success is simple: flatfair should execute better, faster and more consistently because you are here, while requiring materially less CEO intervention to make that happen.
You will work across Commercial, Product & Engineering, Customer Operations and Finance on the priorities that matter most to the company. Some will already have clear owners but need stronger coordination across teams. Others will start as an ambiguous problem, an important decision or an initiative that simply is not moving quickly enough. Your job will be to create clarity, establish what needs to happen and stay close enough to the work to make sure it gets delivered. That might mean structuring a problem and recommending a course of action one day, then working directly with teams to unblock implementation the next. You will also help create a disciplined operating rhythm for the leadership team, so priorities, performance, decisions and risks are visible and commitments are followed through.
A major part of your impact will be increasing the leverage of our CEO: resolving issues at the right level, reducing the amount of coordination and chasing that reaches the CEO, and creating more capacity for strategy, growth, major relationships and leadership.
What You'll Do
- Own the execution of high-priority cross-functional initiatives, from initial scoping through to implementation and measurable outcome.
- Turn company priorities into clear plans with outcomes, owners, milestones and measures of success.
- Step directly into delivery when an important initiative needs more structure, momentum or problem-solving.
- Identify dependencies, competing priorities, resource constraints and blockers early, and drive them towards resolution.
- Hold teams and senior stakeholders constructively accountable for agreed commitments.
- Make sure leadership decisions translate into action, with clear ownership and follow-through.
- Help run a disciplined but lightweight leadership cadence across company priorities, OKRs, business reviews and strategic initiatives.
- Give the CEO and leadership team a clear view of progress, risk and the issues that genuinely require intervention.
- Structure difficult decisions using data and commercial judgement, setting out the problem, options, trade-offs and a recommendation.
- Find and deliver practical improvements to how flatfair operates, including simplifying processes and using automation or AI where it creates meaningful value.
What We're Looking For
We are much more interested in what you have owned and delivered than your exact job title. You might already be a Chief of Staff, or you could come from Strategy & Operations, Business Operations, Transformation, Programme Leadership, Corporate Strategy, a CEO or Founder’s Office, or Management Consulting. Whatever your background, you will need to show that you can move beyond analysis and recommendations into execution.
We would like to hear from you if you have:
- Taken ownership of complex, cross-functional initiatives and delivered measurable outcomes.
- Turned ambiguous problems into clear decisions, plans and action.
- Driven work through to completion when ownership was fragmented or progress had stalled.
- Influenced and challenged senior people without relying on formal authority.
- Used KPIs, financial information and commercial judgement to make better decisions.
- Made difficult prioritisation or resource trade-offs rather than trying to progress everything at once.
- Communicated complex issues clearly enough for senior leaders to make decisions quickly.
- Worked successfully in a fast-moving, scaling or rapidly changing organisation.
You will probably have around 5 to 8+ years of relevant professional experience, but capability matters more to us than tenure. Experience in SaaS, FinTech, PropTech or another technology-enabled growth business would be useful, but it is not essential. Practical experience using AI or automation to improve how a business operates would also be valuable. You do not need to be an AI specialist.
Why flatfair?
This role sits close to the decisions shaping the next stage of flatfair and gives you responsibility for helping turn those decisions into results. You will work directly with the CEO and closely with leaders across the business, with the opportunity to solve difficult problems, improve how we operate and have a visible impact on the pace at which the company moves. There will be ambiguity, competing priorities and situations where the route forward is not obvious. We are looking for someone whose instinct in those moments is to create clarity, take responsibility and move things forward.
At flatfair, our values are Brave, Connected, Show Up and Welcoming. They matter in how we challenge, collaborate and take responsibility for getting things done.
Chief of Staff employer: flatfair
flatfair is an exceptional employer that fosters a dynamic and collaborative work environment, perfect for those looking to make a significant impact in a growing company. With a focus on employee development and a hands-on approach to leadership, you will have the opportunity to shape the commercial strategy and drive meaningful change alongside a talented team. The hybrid working model allows for flexibility while maintaining strong connections through regular office attendance in London, making it an ideal place for ambitious professionals seeking rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Chief of Staff
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like flatfair.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like flatfair.
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We think you need these skills to ace Chief of Staff
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to flatfair.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of flatfair. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at flatfair
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with flatfair, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at flatfair, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for flatfair could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at flatfair as they’re likely seeking a candidate who can enhance their workplace culture.
