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- Tasks: Review end-of-tenancy disputes and produce clear, evidence-based outcomes.
- Company: Join flatfair, a forward-thinking company focused on improving customer experiences.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping fair outcomes in tenancy disputes.
- Qualifications: Experience with end-of-tenancy disputes and strong written communication skills.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an evidence-led decision maker to review end-of-tenancy disputes and produce clear, consistent written outcomes. You’ll assess case evidence (inventories, check-in/check-out reports, photos, invoices and communications), apply defined principles such as fair wear and tear, betterment and burden of proof, and write structured rationales that explain the outcome. You’ll also help us improve consistency and efficiency by feeding trends and edge cases back into our guidance and internal tooling.
What you’ll do
- Review disputed end-of-tenancy charges using check-in/check-out reports, inventories, photos, invoices and correspondence.
- Determine fair outcomes and recommended amounts based on evidence and our principles.
- Produce clear written outcome summaries that explain what was accepted, what wasn’t, and why.
- Identify evidence gaps and highlight what would be needed to reach a fair outcome (where applicable).
- Support consistency through calibration sessions, decision templates and example libraries.
- Flag recurring themes (evidence quality, common dispute types) and propose improvements to processes and guidance.
- Work closely with Ops/Product to improve internal decision-support tools and reduce friction in case resolution.
What we’re looking for
- Strong experience with end-of-tenancy disputes, deposit disputes, property claims, lettings operations or complaints handling.
- Confident making balanced decisions from incomplete or conflicting evidence.
- Excellent written communication — you can explain outcomes clearly, calmly and consistently.
- Comfortable working to principles and maintaining high standards across a case volume.
- Organised and pragmatic, with good judgement and attention to detail.
Nice to have
- Adjudication experience (deposit schemes/dispute resolution/ombudsman/ADR) is a strong plus.
- Inventory clerk experience or deep familiarity with inventory/check-out reporting standards.
- Experience building decision frameworks, QA/case auditing, or writing operational guidance.
Why join flatfair
- High-impact role shaping how decisions are made and documented.
- Direct influence on improving consistency, evidence quality and customer outcomes.
- Opportunity to help build scalable internal decisioning processes and tooling.
- Hybrid role: Join us in the office 2 days a month, balancing strong relationships with the flatfam with flexible, hybrid working.
Hiring process
- Shortlisted candidates will complete a short work sample: a mini case pack and a written outcome summary.
- Apply with: CV + a short note summarising your experience with end-of-tenancy disputes and evidence-led decision-making.
We know great people take many paths. If you’re excited by this role but don’t meet every requirement, please apply anyway - you may be exactly who we need. We welcome applicants from all backgrounds and are happy to make reasonable adjustments during the recruitment process.
End-of-Tenancy Dispute Resolution Specialist in London employer: Flatfair Limited.
Contact Detail:
Flatfair Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End-of-Tenancy Dispute Resolution Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising your decision-making skills. Think of examples from your past experience where you had to make tough calls based on evidence. This will show you're ready to tackle the role head-on!
✨Tip Number 3
When you get an interview, don’t just talk about your experience—show it! Bring along examples of your work, like written outcomes or case summaries, to demonstrate your skills in action.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace End-of-Tenancy Dispute Resolution Specialist in London
Some tips for your application 🫡
Craft a Compelling CV: Make sure your CV highlights your experience with end-of-tenancy disputes and evidence-led decision-making. Use clear headings and bullet points to make it easy for us to see your relevant skills and achievements at a glance.
Write a Personal Note: In your short note, summarise your experience in a way that connects directly to the job description. Show us how your background aligns with our needs, especially around making balanced decisions from conflicting evidence.
Be Clear and Concise: When writing your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your rationale is easy to follow, just like you would in the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Flatfair Limited.
✨Know Your Evidence
Familiarise yourself with the types of evidence you'll be reviewing, like inventories and check-in/check-out reports. Being able to discuss these confidently will show that you understand the core of the role.
✨Master Clear Communication
Practice explaining complex outcomes in simple terms. Since you'll need to produce clear written summaries, being able to articulate your thoughts verbally will help you during the interview.
✨Showcase Your Decision-Making Skills
Prepare examples from your past experience where you've made balanced decisions based on incomplete or conflicting evidence. This will demonstrate your ability to handle the nuances of end-of-tenancy disputes.
✨Be Ready to Suggest Improvements
Think about how you can contribute to improving processes and guidance. Bring ideas to the table about trends you've noticed in disputes and how they could be addressed, showing your proactive approach.
