At a Glance
- Tasks: Lead a team to support customers and manage End of Tenancy cases effectively.
- Company: flatfair, a forward-thinking company focused on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on continuous improvement and innovation.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer operations and strong team management abilities.
The predicted salary is between 34650 - 42350 £ per year.
flatfair is seeking a Customer Operations Manager to lead the team responsible for supporting customers and managing End of Tenancy cases at flatfair.
You’ll own the day-to-day delivery of the EOT operation, including team performance, workflow, service levels and case progression.
This hands-on role focuses on coaching a six-person team, optimizing processes and using data to drive improvements as volumes grow, while maintaining strong outcomes for customers and the business.
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End of Tenancy Operations Lead (Customer) employer: Flatfair Limited.
flatfair is an exceptional employer that fosters a dynamic and collaborative work environment, perfect for those looking to make a significant impact in a growing company. With a focus on employee development and a hands-on approach to leadership, you will have the opportunity to shape the commercial strategy and drive meaningful change alongside a talented team. The hybrid working model allows for flexibility while maintaining strong connections through regular office attendance in London, making it an ideal setting for ambitious professionals seeking rewarding careers.
