flatfair Ltd. is seeking a hands-on Customer Operations Manager to lead the End of Tenancy team in a case-management focused role. You will oversee day-to-day performance, quality and workload, staying close to the detail and stepping in to resolve complex cases while maintaining high standards.
You’ll report to the Head of Customer Operations and collaborate with other teams to improve workflows, automation and the overall customer experience. Hybrid role with regular London office presence.
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