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- Tasks: Assist in recovering outstanding payments and provide top-notch customer service.
- Company: Join flatfair, a forward-thinking company revolutionising the rental experience.
- Benefits: Enjoy a competitive salary, annual bonus, and generous holiday allowance.
- Why this job: Make a real difference in the rental market while developing your skills.
- Qualifications: Experience in customer service or debt recovery with strong communication skills.
- Other info: Flexible part-time role with opportunities for personal development and growth.
The predicted salary is between 20000 - 24000 £ per year.
Join flatfair as a Collections Associate to assist with the recovery of outstanding payments from tenants. As the Collections Associate, you’ll play a crucial role in minimising losses and providing exceptional customer service to our tenants, landlords and agents.
What you’ll be doing day to day:
- Lead outbound communication with tenants, keeping them informed of the status of their end-of-tenancy charges and collecting outstanding payments.
- Contact tenants with outstanding payments to arrange payment or organise a payment plan as appropriate.
- Ensure we have an accurate record of the status of all our collections accounts, keeping all documentation and electronic records in pristine condition.
- Build out reporting to monitor scheduled payments and follow up with customers as required to ensure all agreed payments are made on time.
Your impact at flatfair:
- Support the commercial success of the business by reducing losses through outstanding debt.
- Reduce our risk by ensuring all Collections processes are followed and SLAs met.
- Help improve the Collections process as it continues to evolve by providing continual feedback and testing new approaches.
What you’ll bring to the role:
- A highly professional and resilient customer service professional with experience working in B2C consumer collections or debt recovery.
- This role will involve a high level of outbound calling, so you’ll be a confident communicator able to build rapport quickly.
- Comfortable and incentivised by working towards clear targets.
- An eye for detail - whether it’s accurate notes on every customer interaction or perfectly penned written comms.
- A desire to continuously learn and improve our service to customers and team performance drives us in Collections.
- You’ll combine empathy and resilience to ensure every customer interaction is fair, friendly and effective.
This is a part-time role (25 hours a week) and you will need to be available a minimum of 4 days a week. We value diversity and welcome applicants with varying backgrounds and experiences. Even if you don't meet all the requirements, you could still be a great fit. Apply now if you believe you can excel in this position.
What you’ll get in return:
- Annual 10% bonus, payable quarterly.
- 25 days holiday plus an extra day for every year you’re part of the flatfam.
- Monthly well-being allowance from Juno.
- £1,500 personal L&D pot each year (CICM, AI upskilling, you choose) plus unlimited access to LinkedIn Learning from day one.
- Employee recognition scheme and Employee of the Month award.
- A culture of building fast, learning faster - flat hierarchy, no silos, everyone’s voice heard.
- The satisfaction of making renting fairer and more flexible for thousands.
Salary: £25 - 27,000 (pro rata) depending on experience.
Location: Hybrid (travel to our central London office once a week).
About us: In the UK, £5.2 billion is locked up in traditional deposit schemes that currently offer a poor experience for all parties. Our vision is to change that and make every rental experience positive for landlords, agents, and tenants - through choice, fairness and transparency. Our solution allows tenants to secure a new home with a small check-in fee instead of paying for a costly deposit, whilst giving landlords up to double the protection of traditional deposits. Over the last 5 years, we’ve helped over 30,000 tenants save £25 million in upfront costs and provided increased rental protection on 2,000 properties. As well as improving our core product, we’re identifying, testing and launching new innovations to make every rental experience a positive one.
Collections Associate (part-time) employer: Flatfair Limited.
Contact Detail:
Flatfair Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Associate (part-time)
✨Tip Number 1
Get to know flatfair inside out! Familiarise yourself with our mission and values, so you can show us how you align with our vision during the interview. This will help you stand out as a candidate who truly gets what we’re about.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of outbound calling, try role-playing with a friend or family member. This will help you build confidence and refine your ability to connect with tenants effectively.
✨Tip Number 3
Prepare some questions for us! Show your interest in the role by asking about our collections processes or how we measure success. This not only demonstrates your enthusiasm but also gives you valuable insights into what it’s like to work here.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the flatfam and making a difference in the rental experience.
We think you need these skills to ace Collections Associate (part-time)
Some tips for your application 🫡
Show Off Your Communication Skills: As a Collections Associate, you'll be chatting with tenants all day. Make sure your written application reflects your ability to communicate clearly and confidently. Use friendly language and keep it professional – we want to see that you can build rapport even on paper!
Be Detail-Oriented: Attention to detail is key in this role. When you're writing your application, double-check for any typos or errors. We love candidates who take the time to ensure their documents are pristine, just like we do with our collections accounts!
Highlight Your Customer Service Experience: We’re looking for someone with a knack for customer service. In your application, share specific examples of how you've helped customers in the past, especially in challenging situations. This will show us that you have the empathy and resilience we value in our team.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join the flatfam!
How to prepare for a job interview at Flatfair Limited.
✨Know Your Stuff
Before the interview, make sure you understand flatfair's mission and how the Collections Associate role fits into it. Familiarise yourself with their approach to customer service and debt recovery, as this will show your genuine interest in the company.
✨Practice Your Communication Skills
Since this role involves a lot of outbound calling, practice your communication skills beforehand. Role-play common scenarios you might encounter, like discussing payment plans or addressing tenant concerns, to build your confidence and rapport-building abilities.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. Bring examples of how you've maintained accurate records or improved processes in previous roles. This will demonstrate that you can keep documentation pristine, which is crucial for the Collections Associate position.
✨Show Your Resilience and Empathy
Prepare to discuss how you handle challenging conversations with customers. Share specific examples where you've combined empathy with resilience to resolve issues effectively. This will illustrate that you can maintain a friendly and fair approach while working towards targets.
